Full day diving with private guide, lunch drinks transportation

'Perfect diver&Dream Dive' with Luca

İf you want diving like a dream, you should dive with Luka. İt was amazing and safety dive. You can see wonderful fishes and coral under water

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Not a private guide - be aware.

We booked this experience specifically for a private guided dive, and that was the deciding factor in our booking. Prior to arrival, we were clear that we wanted a private guide so we could dive shallow and at our own pace. Once on the boat, we were told there was no private guide arranged and were introduced to additional requirements that were never disclosed before booking. We were also informed that even if we paid extra for a refresher, we would still be required to dive with a group, not privately, and to depths we had already said we were not comfortable with. As a result, we were forced into intro-style dives (very shallow, short, and highly restricted - we had to hold hands with the instructor - I have my AOW with 30 dives. And to depths of 3-4Ms), which is a completely different experience than what we paid for. This was frustrating, as comparable intro dives are available locally for a much lower price. The organizer explained afterward that “private” does not mean private for certified divers unless additional conditions are met. Had this been explained upfront, we would have booked a different option. Here are verbatim WhatsApp messages we got sent after we voiced our displease “The private guide is meant to go with beginners as one on one This is the law in Egypt But you're not beginners So you can dive within a group of your level not higher If the group are higher than your level, they should stick to the safest which is 18 meters max But if every customer comes and wants a private guide, they pay extra for it because they're blocking the availability of the boat seats This is why we usually have an instructor to go with each level and others who go with beginners (the easiest dives) Some customers also get confused and ask for a private boat too. It's common But when anyone asks me a question, I clarify everything as I mentioned to you” So apparently private guide is only for beginners. Be aware.

Response from the operator: Thank you for taking the time to share your feedback. We are sorry that the experience with our company did not meet your expectations, and we would like to clarify important points about the experience with our company to provide clarity for future readers. First, transportation: The hotel you stayed at (Kaisol Romance Sahl Hashish) was far from where we normally pick people up (Hurghada city). As stated on the Viator listing, if you stay in places like Sahl Hasheesh, El Gouna, or Makadi, you have to pay extra for transportation. This surcharge was explained in advance and clearly mentioned in the trip listing description; however, this cost was not included in the requested compensation. Additional compensation for your trip was later requested. When it comes to refunds, we gave a refund after the trip. We showed all the costs, like transportation and fees from companies, so everything was clear. The refund was the most we could give, so this represented the maximum refund possible after costs, and it was explicitly accepted at the time. All platform commissions were still paid in full, as required. Requests for further compensation were made only after this agreement. With respect to the dive itself, it was communicated beforehand that the dive would be conducted by one of our certified instructors. All safety-related decisions are made by the assigned certified instructor. This includes how deep you go, who is watching out for you, and what the plan is for the dive. The instructor is responsible for dive planning and supervision because that is what international safety standards say. The scuba diving instructor has to follow these rules to keep everyone safe. While you stated that you are a certified diver, it has been a long time since you dove (closer to a year). This classifies you as inactive under the rules of WRSTC and PADI. As a result, close supervision was required and could not go very deep. You were given the chance to take a refresher course. You decided not to. The dive therefore followed beginner-level safety conditions... Even so, you were still able to go privately on the dive with the instructor even though you had not dived in a time, and the instructor maintained continuous supervision during this requested private dive. It is also important to note that specific depth requests were never communicated directly to the instructor on board. Dive planning must always be discussed with the instructor and approved by the instructor before you get in the water. Dive planning is something that needs to be talked about with the instructor, and the instructor has to say it is okay before you enter the water. In summary: A private dive was provided. Safety standards were followed without exception, which means the safety standards were really important to us. These standards cannot be compromised. A good-faith refund was issued and accepted. All terms were disclosed in advance and reconfirmed on site. Comparisons with other operators are not applicable. The reason is that different companies have ways of keeping people safe, and they also have different costs and ways of doing things. This is because each company is unique, and they do things their way, so comparisons with lower-priced options are not applicable for the safety protocols, cost structures, and service models of different operators. We always try to make sure that our diving experiences are safe for everyone. We understand that you have your thoughts on this matter. However, when it comes to safety rules, we cannot make any exceptions. We are unable to offer further compensation because we think that was a fair thing to do at the time. Safety is a part of diving experiences at our company, so we have to follow the safety regulations for diving experiences. We wish you safe and enjoyable dives in the future.

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Fabulous Red Sea sunken city dive

Luca is a great scuba instructor. Patient and easy going. Sunken city was a brilliant dive and dead easy, just walk into the sea, no boat required.

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Good diving instructor

Very good service, the instructor, Ali Luka is very competant and caring. The area of diving was very well placed. A lot to see and learn. A very giving experiance.

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Scuba Diving in Hurghada

The scuba diving tour was a great experience. I didn’t expect such a wide variety of colorful corals and fish. I really enjoyed each dive, I had two in total, together with my instructor, Ali. He made it an unforgettable experience, and I always felt safe under his guidance. Ali was so kind to take underwater pictures and videos with his action cam but you can also bring your own waterproof camera and take a few shots. However, you should mainly enjoy the underwater magic of Hurghada. I will definitely come back one day and do it again. I can highly recommend this tour to everyone who wants to gain their first scuba diving experience and see many beautiful corals and fish.

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