From Madrid: Toledo Day Trip with Monuments Admission

It was a little...

It was a little disorganized. The guide's account is totally meaningless. The amount of the tour cost was applied twice to my card.

Response from the operator: Estimado Pablo : Gracias por compartir su opinión. Lamentamos que su experiencia no haya cumplido con sus expectativas. Respecto a la organización, tomamos nota de sus comentarios. No obstante, el recorrido se desarrolla siguiendo una planificación establecida para garantizar que todos los participantes puedan disfrutar de la visita en las mejores condiciones. En cuanto al contenido del guía, lamentamos que no haya sido de su agrado. Los guías ofrecen explicaciones basadas en información histórica y cultural, adaptando el recorrido al grupo y al tiempo disponible. Sobre el supuesto cargo duplicado, le recomendamos que consulte el movimiento con su entidad bancaria. Agradecemos sus comentarios y seguiremos trabajando para ofrecer la mejor experiencia posible a nuestros visitantes. Atentamente

via Viator (translated)

Well...

Toledo is cute I loved it, but the part I didn't like was that only at the beginning of the tour the guide was and in the cathedral the guide went with us. But then alone and we felt we had a hard time finding the places I paid for on the reservation. We couldn't find some places and I paid and we couldn't find. It also had an appetizer included. We didn't get it. If you would recommend it but not with the same company

via Viator (translated)

Don’t waste your time or money with this group

Utterly incompetent management that has contempt of you, they don’t respect you may be a foreigner unfamiliar with the locations and roads and will not call to check in on your status/safety. The bus will even leave early before the appointment time without you. The bus you ride in is cramped, with a bad smell, and bugs flying. Before going to Toledo, you’re made to stop in a “workshop” to see examples of the “cities” craftsmanship. But what actually happens is you’re led to a gift shop where you can buy tacky cheap jewelry and samurai swords at a 20% discount. I imagine the tour group company gets a kickback for every sale made. Good for them! Once you’re in Toledo proper, the tour guide wastes your time by slowly walking you around unremarkable places and giving vague descriptions about the cities history without any memorable or interesting details. This goes on for over an hour of your time while the guide constantly refers to a map you have no opportunity of getting until the end, so you’re unable to map the path you walk with the city layout. Unfortunately I had paid in advance for a tour of the Cathedral which, like the earlier tour, was a waste of general “first result google search” of the history of the cathedral, there was more detail in the plaques set up by the city at every monument. After having 3+ hours of your trips valuable time wasted, seeing very little, learning next to nothing, and having little clue of where you are or where to go you get some free time to try to salvage your trip and visit the cities key spots before the time the bus leaves. The tour gives you a red wristband that gives you prepaid access to 7 out of 30 museums and historical sites you can visit in the city. I don’t think it’s possible to reasonably visit all of them, but considering your limited time is already wasted, you don’t know the city layout, and there’s no guide to those 7 locations, you may not be able to visit all of them and get your full value from this tour. The tickets to visit any museum or key location is 3-4 euros. It is cheaper to take a bus straight to the city outside of the tour and visit the locations you wish to see, paying individually. I do not recommend this group for any of their tours and if you wish to visit any of their listed locations, Toledo, I recommend an independent journey. I certainly will in the future.

via Viator

Day Trip Toledo

Excellent content and coverage of the tour of Toledo . Bus comfortable and clean . Tour guide Jorge was fantastic , friendly , helpful and very knowledgeable . Only complaint was that we had to share him speaking Espanol with the other tourists . All English speaking would of been better .

via Tripadvisor

Visit to Toledo

We travelled from Madrid by train and on arrival, at the station, there was a tourist bus from City Sightseeing Toledo, and we were offered to take us to El Centro taking a panoramic tour and with audio explanations. There was the possibility to visit the Cathedral with Guide, which we used. it was great

Response from the operator: Buenas tardes: Lamentamos informarle que los servicios que usted describe no se corresponden en absoluto a los que ofrecemos. Nosotros no trabajamos ni con trenes ni con el City Bus de Toledo. Rogamos dirija su comentario a la empresa donde contrató dichos servicios. Atentamente

via Tripadvisor (translated)