FC Bayern Munich Allianz Arena Tour and Panoramic Munich Tour

A must do for any football fan!

We booked with our son who is a wheelchair user and prior to going we had concerns that the tour wouldn't be for us. Well, it was and it was brilliant! Firstly, booking was made so easy by contacting directly and Ollie who we dealt with answered every conceivable question we had in fluent English. Due to our own time restrictions we had to book onto the Disabled Access Tour in German as the English tour was full. Our German is embarrassingly poor (limited to Danke and bitte!), so we fully expected the tour to be a visual one only. However. Veronica who was our tour guide was fabulous! She apologised at the start that it was a German tour but she would add in bits of English and apologised that her English "wasn't very good". She was being modest, her English was brilliant and she gave us so much of an insight into the club and stories and facts in perfect English (which we were very grateful for). Getting around woth our son's wheelchair was made easy too and we even got pitchside which made our son's day! Really informative tour and a brilliant guide, well worth the trip from Wales to Munich. A must do for any football fan.

via Tripadvisor

Poor

Firstly we made a mistake reading the booking details so we made our own way out to the stadium. We met the group there and completed the stadium tour. However we tried several times to contact gray line and the customer services to no avail. We then asked the tour guide could we get on the coach on the way home but she informed us that there was no room on the bus which we couldn’t understand as our two seats should still have been available

Response from the operator: We are sorry to hear that the situation caused some confusion. As you mentioned, you travelled to the Allianz Arena independently and therefore did not join the coach at the scheduled departure point. We would like to clarify that seats cannot remain reserved indefinitely when guests do not appear for the booked departure. If there are no-shows and other guests wish to book the tour spontaneously on site, the available seats may be reassigned. For this reason, the two seats originally included in your booking were unfortunately no longer available for the return journey. We understand that this was disappointing, but once the original coach departure has been missed, we cannot guarantee that seats will remain available later in the day.

via Tripadvisor

wonderful visit!

enjoyed every bit of the visit! very friendly guide and professional, a unique experience!

Response from the operator: Thank you very much for your kind review! We're delighted to hear that you enjoyed every part of your FC Bayern Munich Allianz Arena Tour and Panoramic Munich Tour. It's especially rewarding to know that our guide's friendliness and professionalism helped make the experience so memorable. Thank you for choosing Gray Line Munich. We hope to welcome you back for another unique experience the next time you're in Munich!

via Tripadvisor

Faultless, well constructed & delivered

The whole day was brilliant & lived up to expectations, the bus guide flipping between German & English was perfect

Response from the operator: Thank you very much for your wonderful feedback. We're delighted to hear that the tour lived up to your expectations and that you enjoyed your day with us. It's especially rewarding to know that our guide's seamless commentary in both German and English enhanced your experience and ensured everyone could fully enjoy the tour. We'll be sure to pass your kind words on to the team. Thank you for taking the time to share your experience. We hope to welcome you back on another Gray Line Munich tour in the future.

via Tripadvisor

Overpriced and terrible audio quality..waste of money

The tour of the Allianz stadium itself was terrific. Great guide and we got to see all the important areas of the stadium. Could have got that for the price of less than EUR 20 a ticket though. Instead I paid more than 5x that for a Munchen tour guide in a bus with horrific audio equipment. The guide spoke ONto the mic for 2 hours and it was impossible to hear a word of what she said. My advice: buy your tickets on the website of the stadium directly. You just need to book early.

Response from the operator: Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the Allianz Arena tour itself and that you had a great experience with the stadium guide. We’re sorry to hear that the panoramic city tour did not meet your expectations due to the audio quality. We understand how important clear commentary is for enjoying the experience and will share your feedback with our operations team so the audio equipment can be checked and improved where necessary. Regarding the pricing, our tour combines round-trip transportation, a panoramic city tour, and a guaranteed stadium tour reservation in one package. While it is also possible to purchase stadium tickets directly through FC Bayern, availability is often limited and tickets sell out well in advance. Thank you again for your feedback. It helps us continue improving our tours, and we hope to have the opportunity to welcome you again in the future.

via Viator