Dunns Party Catamaran, Climb and Zipline from Montego Bay

An amazing climb up a waterfall

This wasn’t something I had ever thought about doing. It’s a guided climb up a waterfall from sea level to an elevation of 980 feet. It was very exhilarating! The excursion also included a sail in a catamaran and snorkeling. Saw lots of fish! It was a very fun day.

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Dunn's River Falls

I highly recommend doing the Dunn's River Falls at least once when visiting Jamaica. The first time I went to the fall was via boat and I highly recommend going that way if it is an option. On to the review. My average rating is for the company. We booked the Dunn's River Falls, Zip Line, Party Cruise with "lunch" at Margaritaville. Day started with getting picked up from our hotel at 7:30am, driven to Chukka's place where we were to fill out waivers and able to give our "lunch" order. The drive was around 40 minutes. While we waited for over an hour (it shouldn’t take that long to signed waivers and take lunch orders), they had items you can purchase along with refreshments. We were a group of 11 people. When purchasing a few drinks, the total was $18.00 USD. They lady said she didn't have change so took the full $20.00. You have people that you are making stop there to buy stuff, and you don't have change? I didn't pay for the drinks, but it was just the principle of them ripping us off when they made us wait there that long and we did not know that stop was going to happen when we booked the tour. Finally, around 9:45AM we left there for the drive to the Dunn's River. Our bus driver was amazing! When we arrived, we got off the bus and waited for the catamaran to arrive. Once it arrived, we were advised to take all our belonging to the boat as you don't take them to climb the falls. I didn't have my phone I am guessing that we probably started lining up around 11AM to climb the falls. Some of our party zip lined. We were told to stand in two lines by our Chukka guide. We listened to her, but the gentleman that took us to the Falls told her that he wants us in one line. The two of them ended up yelling at each other with everyone staring at them. Honestly, Chukka guide had a chip on her shoulder when we arrived to sign the waivers. We had a great time climbing the falls. Those that ziplined had a great time ziplining however, they were hoping for more than 3 different lines across the falls. Once everyone got on the party boat (rum punch and red stripe) starting flowing. Boat was fun. We finally got to eat "lunch" at 3:40PM after not eating since 7AM. Non-alcoholic drinks not included. Wait staff would not bring waters if you didn’t want to buy a drink. All this to say SKIP the lunch and boat. Use a different tour operator!

Response from the operator: Dear Mr. Heckman, Thank you for sharing your feedback. We sincerely regret that your experience left you feeling disappointed and frustrated, as it is never the impression, we want any guest to leave with. Following a review of your visit, our records indicate that your group arrived at the scheduled 10:30 AM check-in time for the Bamboo Rafting experience and subsequently confirmed participation in additional activities upon arrival. Members of your group departed for Zipline and River Tubing shortly after check-in, and your rafting tour also departed ahead of its scheduled time. While we understand your frustration regarding transportation timing, guests participating in multiple activities may require additional time to complete their experiences before returning on later shuttle departures. At no point was there an intentional delay to encourage restaurant purchases, and we apologize if this was the impression left during your visit. We appreciate your feedback as it helps us continue improving the guest experience, and we do hope you may consider giving us another opportunity in the future. Kind Regards, Chukka Guest Experience Team

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Not the best

The actual climb up Dunn’s river was great and we had a wonderful guide! However, Chukka was a complete mess. The check in process was completely unorganized. When we finally got to the catamaran to drop our things off, the photographers were extremely aggressive. They were also aggressive and harassing me and my friend the entire time we were on the catamaran. I witnessed the bartender be rude to other guests. It made the experience unpleasant. I will probably book a tour directly through Dunn’s river in the future.

Response from the operator: Dear Caelen, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your climb at Dunn’s River Falls and that your guide helped make that part of your experience memorable. However, we are sincerely sorry to learn that the check-in process felt disorganized and that interactions with some members of our team, including the photographers and bar staff, did not meet the high standard of hospitality we strive to provide. Your concerns are taken seriously and was shared with the relevant teams. Since your visit, we have continued to reinforce the importance of delivering a professional, respectful, and guest-focused experience at every touchpoint. We appreciate your honest feedback, as it helps us identify areas for improvement and ensure a more seamless and enjoyable experience for future guests. Kind Regards, Chukka Guest Experience Team

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Short zip lines

I was highly disappointed because there were three short zip lines and when I say short, I may very short it was very disappointing, but the experience was nice for it to be in my first time zip lining

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Wonderful walk.

They're very punctual. Serious company, and I felt, at all times, very safe to do the tirolese. Our guide on the bus Chantal and the driver Tim very competent.

via Tripadvisor (translated)