Downtown Philadelphia Helicopter Tour

Our driver, Carl was very good, knowledgeable and friendly

Photos are sent to your phone and not printed out. I had to pay to get them printed out. Very nice group of people

via Viator

Simply the best!

This was an amazing experience for my fiancé and I! Our pilot Phillip was awesome. The staff were super courteous and responsive. The views were spectacular! Flying right past the skyscrapers was just breathtaking. Thank you for helping us create this magical experience!

via Viator

No show for a 2 year old's first helicopter ride.

For Mother’s Day, I booked a helicopter ride for my wife and 2.5 year old son. He loves helicopters. It’s really cute. I figured what a special thing for them to both take their first helicopter ride together. Our son was excited, we got our email confirmation, and set out to ride the helicopter. That’s how the trip started. The trip ended with our son crying and screaming “helicopter! I want helicopter!” Why? Because these folks decided to cancel the flight and not tell us. So we’re standing at an airport an hour and a half away from our house while our son is screaming and when “Cal” called back and told me they reached out to everyone. I asked “how did you try to reach me?” And he admitted that they didn’t. He then asked “what do you want me to do?” and went on to say that someone had to move cross country and that “we’re all human”. I’m sure that another company will honor the reservations they make and confirm. I’d avoid this one if I were you. Yep, we’re all human. Some more than others, Cal.

via Tripadvisor

Wish I didn’t have to leave this review.

Wanted to surprise a lady friend of mine when we were both in the city for the first time, with an activity I was most looking forward to amongst all the other activities I had planned. The idea of being in the air, as if we were on the closest thing to a magic carpet ride we could be on, was something I couldn’t pass up, especially as the opportunity to do this 2 person minimum activity wouldn’t come again. However while it was undoubtedly the weather and obvious need for safety that caused the cancellation, it was the fact there was absolutely no notice of said cancellation that got through to me, that was the most frustrating and disappointing thing I’ve had. Especially since it was only after arriving in the airport from the city to well outside the city that I was told, by the staff of another company or the airport in general no less, that no one from this company was even there and our activity was undoubtedly cancelled and that it never would’ve happened that day, that I realized that more than an hour of our time and a bit less than $100 USD in ride share transportation costs, were wasted, all for nothing. After inquiring, I was informed that they had wrong phone number on record and any message or any message hinting at a cancellation that was meant to be sent to me, never got to me. While I had noticed the weather wasn’t sunny, the fact it was raining only lightly coupled with the fact that there was no notice by email or text, meant that I had thought the flight would still be a go, presuming that if it was really cancelled then the company would employ the multiple other ways to communicate the cancellation, as I’m sure they could’ve had my email address or other messaging methods, something I checked and rechecked before and during my trip up. I acknowledge it would be undoubtedly unfair and unreasonable to blame any flight company for the weather, and with the confusion on the phone number, which were both things that may have been out of this company’s control. And I acknowledge that a representative did eventually back to me, after I called from another phone line, and did eventually give me a full refund on the activity. Therefore, these were the reasons why I am not giving a lower rating, but unfortunately it is because of the disappointments mentioned earlier that I can’t give any higher. In the future, I could see myself doing an activity like this again, even with this same company, if the conditions were right and if I would have more assurance and confidence that something like this wouldn’t happen again.

Response from the operator: Thank you for taking the time to share your experience. We're truly sorry to hear how your plans were affected and how frustrating the situation must have been — especially given the thought and effort you put into making the day special. Unfortunately, the contact information we received with your booking was incorrect, which prevented our team from being able to reach you directly. All communications regarding the weather-related cancellation were sent promptly to the phone number and email address provided at the time of booking. Without accurate contact details, we had no other means of getting in touch. We completely understand your disappointment, especially after traveling to the airport and learning about the cancellation through a third party. That’s never the experience we want for our guests. While weather and safety are outside of our control, clear and timely communication is something we take seriously — and it's incredibly unfortunate that this breakdown occurred due to inaccurate information in the system. We appreciate your acknowledgment that our team did issue a full refund and followed up once you reached out. Should you choose to fly with us in the future, we’d love the chance to provide the experience you originally envisioned — one that’s smooth, magical, and unforgettable.

via Tripadvisor