Day trip to Mostar from Dubrovnik

Bewildered pickup spot

The pickup was 25 minutes late. The pickup spot is at a hotel under renovation for almost a year, w no hotel signage whatsoever visible except a tiny parking charge sign by the roadside. It was most nerve racking to ascertain the spot. We were picked up by a small van n transfered to a big bus. To be fair the bus was comfortable n the guides are knowledgeable n good. Please improve on yr pickup spot and punctuality.

via Viator

Mostar, i is worthit

Nice tour, but very long. I would recommend other stops to strait the legs since too much time to cross the bosnian Border. At least they could offer us a Snack or drink

via Viator

Disappointing Experience on Mostar Tour.

We went as part of a Tui organised trip o 25/10/23. Mostar is a gorgeous place and very interesting. The local guide (Yasmina) was very knowledgeable and a good clear speaker. However, what marred our experience was that, unfortunately, we left presents for our children ( 2 lamps) on the bus...our fault I know....but when we tried to retrieve them we were seriously messed around by the Tui Rep at our hotel. We were told that they had been found (twice) by the rep (Kristine) at our hotel (Admiral in Slano) and would be returned before the end of our stay. They weren't, and we had to go home without them. I even tipped Kristine for her trouble, but she has ignored 2 emails I sent to her since, using her email address, kindly provided by the hotel. I know the presents were our responsibility, and don't really know who else is at fault here, but we still feel "conned" by somebody ! Thanks for listening....

Response from the operator: Dear Valued Guest, We are happy you enjoyed the tour and at the same time really sorry for this incident with the presents for your children. Please notice your comments are very important for us to improve our services. Kind regards, Customer Service team

via Tripadvisor

Disappointing Tui Trip to Mostar

Tui trip from Kalamato Hotel Kolocep. 6.35 ferry and rep was late as presumably she had tracked ferry using an app - but then wouldn't we all have liked another 10 mins in bed! Told it was 3 hr coach journey with arrival in Mostar between 11 and 11.30 and this confirmed by guide as we boarded coach at 7,30. 5 other pickups later we finally left Dubrovnik area at 9.15 and arrived Mostar at 12.30. So now we are late and waited 15mins at one of stops on tour of Mostar as we were late to enter Mosque. Yes, we had full 3 hrs in Mostar, supposedly 1hr walking tour and 2 hr free time but by nearly 2pm we gave up and left tour for lunch and time for us to look around. I really enjoyed Mostar, my wife less so. Trip back had 2 very truncated stops as there was likelihood we would miss last (8pm) ferry back to Kolocep altho'tour company had plan for a charter boat. In the end the altereddropoffs so took us to harbour before dropping others at their hotels in Dubrovnik. Arrived at ferry terminal just after 7.30pm, 4 hrs after leaving g Mostar. So we spent 9 hrs on coach - NOT the 6 hrs we had been told - for 3 hrs in Mostar; definitely NOT worth it. And NO, it was the border crossings that were the issue, the issue was multiple pick ups in Dubrovnik. All-in-all a most unsatisfactory and disappointing trip, and the rep I spoke to about it the morning g after seemed unsurprised and unconcerned. BEWARE!

Response from the operator: Dear Valued guest, Thank you for your feedback and the time you dedicated to write it. We are really sorry to hear that this service did not meet your expectations and needs. Nevertheless, your comments really matter to our local team to improve the quality's standard service by applying the appropriate corrective actions. Kind regards, Customer Service Team

via Tripadvisor

Tui Tour Dubrovnik to Mostar - Superb Tour

Saturday 11th June and we were booked on the All Day Mostar Tour. Although we booked the tour through a TUI Rep at our hotel, Tui Blue Kalamato on Kolocep, the Tour Operator was Gullivers Travels. It was an early start as we picked up our coach in Gruz Port at 07.00, we first had to get a boat from  Kolocep to Dubrovnik which took about forty-five minutes. Our coach driver was Joseph while our Guide was Jelena. Along the way we stopped at the Stanica Ravno for a pit stop and coffee break. This was once a ruined railway station which was tastefully restored as a hotel and cafe. We arrived in Mostar at around 11.00 where we met our local Guide, Dado from, Fortuna Tours. One of the features of the Tour was  guided tour of the Old Town. We visited the delightful small Hadji Kurt Mosque (Tabacica). We then made our way to Stari Most (Old Bridge) where we watched the divers plunge into the Neretva River below. The final stop was at Kajtaz House, superb preserved example of an Ottoman House, we also tasted some Turkish coffee here.The tour lasted about ninety minutes, it was full of historical, social and useful information. Once the tour was over we were free to explore the City on our own. We visited the beach under the Bridge and walked over the Crooked Bridge, vusited the Mostar Peace Bell Tower and the Koskin Mehmed Pasha Mosque, entrance fee here. Although the war ended 30 years ago, we saw lots of war ruins and buildings riddled with bullet marks, as we walked around the streets. We also visited one of the many War Grave Cemeteries around the area, it was absolutely heartbreaking, row upon row of the Graves of young men. Our time here had soon flown by and it was time to leave this historic City On our return journey to Dubrovnik and before crossing over the boarder into Croatia, we stopped at the ancient village of Počitelj in Bosnia Herzegovina. All of the places mentioned above are reviewed separately on Tripadvisor. Before we left Bosnia we arrived in Nuem at 16.50 where we stopped for twenty minutes. From a vantage point here we had views along the Bay of Mali Ston down as far as the Peljesac bridge. It is known locally as the Chinese Bridge because it was built by the Chinese along with EU funding. The Bridge spans the Bay for 2.4 kilometres (1.5 miles) and links the southern coastal areas to the rest of the country. Our Guide informed us that previously Croatians had cross parts of  Bosnia and Herzegovina and  Customs to reach parts of their Country. The opening date for the Bridge was constantly being pushed back. We were back in Dubrovnik at about 18.30 which was plenty of time to have a few beers and dinner before catching the last ferry back to Kolocep.

Response from the operator: Dear David, Many thanks for your very positive and thorough feedback. It is impressive the quantity and the precision of the information and details you shared, which will be indeed extremely helpful for other travelers. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations in full. We hope to be your choice for your future holiday destinations. Kind regards, Customer Service team

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