Crypts and Catacombs in Antigua Guatemala..

Great Historical Tour of Antigua

Geovanni was extremely knowledgable about the city we got to see a lot on our walking tour. He answered every question we had and goes in depth with the history of Guatemala, both on the Spanish colonial side as well as the more ancient Maya history. Very interesting and informative tour, if you're into history this is a must do while in Antigua.

Response from the operator: Thank you we give the best.

via Viator

Overpriced, Misleading Tour and a Shameless Company

I deleted my original review after the tour company responded with a blatant lie to make it seem like the issue was my fault. I’m posting this updated review with proof. First, here’s what my actual experience was: The sites themselves were interesting, and the guide was great. He was friendly, knowledgeable, and spoke perfect English. My problem is twofold: first, this tour is wildly overpriced for what it actually is, and second, the way it’s marketed feels like false advertising. When I paid $85 for this, I expected something more than a basic walking tour. But there was no special access, no exclusive stops, and absolutely nothing that justified that price. You walk to a few well-known and crowded tourist spots in Antigua while the guide gives some pretty basic history. What was especially disappointing is that the tour description leans heavily into the paranormal and spooky angle, but that part never showed up. This was the entire reason I signed up for this tour. Unfortunately, despite what the tour description says, there were no memorable local legends, ghost stories, myths, or eerie folklore that made the experience feel unique. Most of what was shared was basic historical information about the sites and earthquake damage. It's the kind of information you could easily look up on your phone and read while visiting these places on your own. The tour also included a stop at the jade museum. You have to sit through a presentation about jade and then get funneled into the gift shop to look at overpriced souvenirs. There is nothing spooky, paranormal, or even remotely relevant about jade in the context of a tour being sold around catacombs and crypts. It just felt like one of those side stops designed to get tourists to spend more money on something completely unrelated to what they signed up for. So, even before the response from the tour company, my opinion was simple: interesting locations, good guide, terrible value. Now, here’s the bigger issue: After I posted my original review, the company responded publicly by claiming that I had been informed in advance that the crypts would not be accessible on Sunday and that I chose to go ahead with the tour anyway. That is absolutely false. I was never told that. Not once. And I have the message history to prove it. Check out the attached pictures. Instead of addressing my actual criticism, they made something up to shift the blame onto me. What makes that even worse is that the Sunday tour costs more than the standard one. I paid $85 instead of $80. Let me get this straight: According to the tour company, Sunday is supposedly not a good day for this tour and parts of the experience are not available. If that's true, why are customers being charged more for it? Why is that not clearly disclosed in advance? And why is that only being mentioned after someone leaves a negative review? The biggest question: If Sundays aren't an ideal day to do the tour... why are you even offering it? All that said, here’s my updated review summary: The guide was great and the sites were interesting. But the tour was overpriced, the marketing was incredibly misleading, and the company responded by lying and trying to pin its own failure on the customer. That tells you everything you need to know about them.

Response from the operator: Is courios the continue with same review and same critic, once is ok but seems that is a person with bad intention. You said that the walking tour it was perfect, good guide but nothing out of normal. Well you are not in the position to discuss our price because you don't know the entrance fee for each attraction. Sundays are avaliable but that sunday it was Lent Sunday you were explain but sure that you are not catholic didn't understand. although you were taking to another special places that where avaliable. Frustration my friend but you did the tour with aknowledgements.

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Impossible to find.

Impossible to find. We walked around the cathedral and the square while vendors tried to hard-sell all their overpriced trinkets. Never saw a viator sign and no one in the cathedral knew what we were talking about when asked. Skip this and do the ATV rides instead.

via Viator

So much more than crypts

I am a crypts/catacombs buff and my friend went along to please me. We both loved it. Giovanni speaks excellent English and paced the trip perfectly. We learned a lot and saw such beautiful sites. The combination of ruins (from earthquakes) and what has been done to excavate and make the spaces accessible was fantastic.

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Interesting and intense

Very interesting and detailed- for real history buffs!

Response from the operator: Yes is very deep history and not just wikipedia like the mayority.

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