
City Sightseeing Madrid Hop On Hop Off Bus Tour
Traveler rating
3.6/5
Based on 19 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is City Sightseeing Madrid Hop On Hop Off Bus Tour worth booking?
City Sightseeing Madrid Hop On Hop Off Bus Tour is a 1.1-hour experience in Madrid, Spain, from $38 per person. It scores 47 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.6/5 rating across 19 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 47 / 100
- Rating
- 3.6/5 (19)
- Duration
- 1.1 hours
- From
- $38 per person
Discover Madrid, the city that has it all. Shop till you drop, eat tapas till you pop, appreciate the world's finest paintings and paint the town red. The perfect way to see it all is on our fantastic hop-on hop-off bus tour. Designed for easy and relaxed sightseeing, the tour covers three distinct routes, taking you from historic landmarks to modern districts and trendy neighbourhoods - all at your own pace. With the freedom to hop on and off whenever you wish, you can tailor your journey to suit your interests. Your ticket gives you access to all three routes, offering a complete and convenient way to experience everything Madrid has to offer. You'll see key sights such as Santiago Bernabeu Stadium, Plaza de España, Gran Vía, Tempo de Debod, Plaza Mayor, Plaza de Toros and so much more. Along the way, you'll be entertained with informative audio commentary available in a variety of languages providing plenty of information about the history and culture of this iconic city.
What you get
About this experience
Discover Madrid, the city that has it all. Shop till you drop, eat tapas till you pop, appreciate the world's finest paintings and paint the town red. The perfect way to see it all is on our fantastic hop-on hop-off bus tour. Designed for easy and relaxed sightseeing, the tour covers three distinct routes, taking you from historic landmarks to modern districts and trendy neighbourhoods - all at your own pace. With the freedom to hop on and off whenever you wish, you can tailor your journey to suit your interests. Your ticket gives you access to all three routes, offering a complete and convenient way to experience everything Madrid has to offer. You'll see key sights such as Santiago Bernabeu Stadium, Plaza de España, Gran Vía, Tempo de Debod, Plaza Mayor, Plaza de Toros and so much more. Along the way, you'll be entertained with informative audio commentary available in a variety of languages providing plenty of information about the history and culture of this iconic city.
What's included
Included
- AI-powered City Sightseeing app featuring live bus tracking app adapted to your needs!
- Flexible 3-month ticket
- Full access to all 3 captivating city lines
- Hop off near must-see sights
- 24 or 48-hour hop-on hop-off bus tour to enjoy amazing views
Options you can book
24-Hour Ticket
48-Hour Ticket
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- ar, de, zh-TW, ko, pt, ja, en, it, fr, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- City Sightseeing Ltd - Europe
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Contemporary Madrid Route: First departure from Stop 1 at 10:10am. Last departure from Stop 1 at 6:10pm. Tour duration: 65 minutes. Frequency: every 80 minutes
- Historic Madrid Route: First departure from Stop 1 at 10am. Last departure from Stop 1 at 6:20pm. Tour duration: 90 minutes. Frequency: every 25 minutes
- Modern Madrid Route: First departure from Stop 1 at 10:05am. Last departure from Stop 1 at 6:05pm. Tour duration: 65 minutes. Frequency: every 80 minutes
- Mobile and printed paper vouchers are both accepted on this tour and can be redeemed at any of the stops along the routes
- Vouchers can be used any day within 3 months of travel date selected at check-out
- Operates every day except 25th December and 1st January
- AI-powered City Sightseeing app featuring live bus tracking app adapted to your needs!
- Saturday 26th September: Due to demonstrations and a procession, all 3 routes will experience diversions between 9:30am and 4pm. Delays and temporarily unavailable stops should be expected
Photos






What travelers are saying
Outty’s summary of the themes that recur across 18 traveler reviews. Written by us, not quoted from reviewers.
The guide
3 mentionsTravelers single out the guide as the reason the experience works.
Traveler reviews
18 verified traveler reviews for City Sightseeing Madrid Hop On Hop Off Bus Tour. Ratings and reviews provided by Viator and Tripadvisor.
Average, not great
Commentary not great, all the monuments that you see are not commented on Commentary in Spanish at the same time...
Response from the operator: Chère Marielouise, merci pour votre avis sur City Sightseeing Madrid Hop On Hop Off Bus Tour. Nous sommes désolés d'apprendre que vous avez trouvé les commentaires pas terribles à bord de notre bus de Madrid et que tous les monuments que vous avez vus n'ont pas été commentés, avec les commentaires en espagnol en même temps qui vous ont gênée. Nous avons transmis votre retour à notre équipe audio de Madrid pour vérifier la synchronisation des commentaires sur la route concernée et la couverture des points d'intérêt de notre bus. Si vous souhaitez que nous examinions votre cas plus en détail, vous pouvez nous écrire via notre formulaire https://city-sightseeing.com/es/contacto Merci d'avoir choisi City Sightseeing Madrid Hop On Hop Off Bus Tour. Equipo City Sightseeing Madrid
via Viator (translated)
Terrible audio, rude staff
I wish I had read these reviews before booking, but I trusted the brand since I have done these in many cities and always had a great experience. In Madrid, it was absolutely awful. The audio guide is dismal, most of the time it is just music. I would have skipped the review, but for the extremely rude person from the staff who told me I was lying because others were not complaining and refused to show me identification to prove he was a manager, or while smoking in my face. This experience will make me think again in other cities since clearly, the service/product is not consistent.
via Tripadvisor
Spain 2026
Great routes and easy to change buses. My only concern was there was a significant wait time between buses on the green line. Otherwise it was great.
Response from the operator: Dear Jessica, Thank you for sharing your experience with the City Sightseeing Madrid Hop-On Hop-Off Bus Tour! We’re delighted to hear that you enjoyed our routes and found it easy to change between buses while exploring Madrid. We’re sorry, however, that you experienced a longer-than-expected wait for the Green Route. We understand that waiting for the next bus can be frustrating, particularly when you’re trying to make the most of your sightseeing time. We’ll share your feedback with our local team as we continue working to improve the overall service and journey experience. It’s great to know that, despite this, you had an enjoyable experience with City Sightseeing Madrid. We hope to welcome you back on board the next time you visit the city! Kind regards, The City Sightseeing Madrid Team
via Viator
Don’t waste your money
Terrible tour. Very little/poor audio guide that didn’t match where we physically were for half the ride. Have done bus tours in Chicago, London, Paris, New York, Boston, Brussels and this was by far the worst. Stay away!!
via Tripadvisor
Never Again!!
We literally saw one all day. No buses stopped at the stops on the app. The one bus that we saw drove straight past us. We paid for a service we were unable to use. Upon returning home we contacted the company requesting a refund and surprise, surprise they were extremely unhelpful and refused the refund citing the issue to be ours!! Appalling customer service, definitely would not recommend and will certainly NEVER use this company again. VERY DISAPPOINTING
via Tripadvisor
Good to know
- Duration
- 1.1 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $38 to $44
- Booked in 30 days
- 7
- Verdict
- Worth a Look
Who runs this experience
Operated by City Sightseeing Ltd - Europe, who run 32 experiences we rank across 27 cities, with an average Outty Ranking of 53.2.
See everything City Sightseeing Ltd - Europe runsWhy this scores 47
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
City Sightseeing Madrid Hop On Hop Off Bus Tour: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Madrid.
How much does City Sightseeing Madrid Hop On Hop Off Bus Tour cost?
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Prices start at $38 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Madrid usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does City Sightseeing Madrid Hop On Hop Off Bus Tour take?
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Plan for about 1.1 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Madrid is not rushed.
Is City Sightseeing Madrid Hop On Hop Off Bus Tour worth it?
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It holds an Outty Ranking of 47 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.6/5 across 19 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Madrid, and how flexible the cancellation terms are.
Can I cancel or reschedule City Sightseeing Madrid Hop On Hop Off Bus Tour?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is City Sightseeing Madrid Hop On Hop Off Bus Tour suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 1.1-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book City Sightseeing Madrid Hop On Hop Off Bus Tour?
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Around 7 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Madrid can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Madrid and add a light layer if any part of the 1.1-hour experience runs outdoors or after sunset.
Where does City Sightseeing Madrid Hop On Hop Off Bus Tour start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Madrid within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Madrid?
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On Outty we rank every Madrid experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Madrid Essential: Historic Center, Plaza Mayor & Royal Palace, Madrid Walking Tour from Puerta del Sol to Retiro Park, Madrid Tapas & Wine Tour with Rooftop Views and Local Guide. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Madrid?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Madrid?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in City Sightseeing Madrid Hop On Hop Off Bus Tour?
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Included: AI-powered City Sightseeing app featuring live bus tracking app adapted to your needs!; Flexible 3-month ticket; Full access to all 3 captivating city lines; Hop off near must-see sights; and 24 or 48-hour hop-on hop-off bus tour to enjoy amazing views. Always check the voucher for the final list before you travel.
What languages is City Sightseeing Madrid Hop On Hop Off Bus Tour offered in?
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It is offered in Arabic, German, Chinese, Korean, Portuguese, Japanese, English, Italian, French and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for City Sightseeing Madrid Hop On Hop Off Bus Tour?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is City Sightseeing Madrid Hop On Hop Off Bus Tour wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to City Sightseeing Madrid Hop On Hop Off Bus Tour if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Madrid. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about City Sightseeing Madrid Hop On Hop Off Bus Tour?
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Across 19 reviews averaging 3.6 out of 5, recurring themes include the guide. Travelers single out the guide as the reason the experience works.
What booking options are available for City Sightseeing Madrid Hop On Hop Off Bus Tour?
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There are 2 options to choose from, including 24-Hour Ticket, 48-Hour Ticket. Prices and start times differ by option, so compare them on the booking screen.
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