Chuck Norris Secret Falls and Dunn's River Falls

Just go to Dunn river

It was a very long and bumpy drive. Not sure why it's named the way that it is. Our driver barely spoke to us. Dunn River was nice but not worth the price.

Response from the operator: Thank you for sharing your honest feedback. We're sorry to hear that this experience didn't meet your expectations. We understand that the journey to Dunn's River Falls can feel long, especially depending on traffic and where you're staying. While the roads to some of Jamaica's most iconic attractions can be winding, we always strive to make the ride as comfortable and enjoyable as possible. We're also disappointed to hear that your interaction with your driver wasn't what you expected. Providing friendly, engaging service is something we pride ourselves on, and we'll certainly share your comments with our team as we continue to improve. Although we're glad you enjoyed Dunn's River Falls, we're sorry you didn't feel the experience was worth the price. We truly value your feedback, as it helps us enhance the experience we provide for future guests. Thank you for choosing Real Tours Jamaica, and we hope we'll have the opportunity to provide you with an even better experience on a future visit. Samantha

via Viator

Very bad service.

Very disappointed! Due to an hour time difference between Jamaica and our boat, we arrived at the meeting point 40 minutes late, thinking we were 20 minutes early. We had no cellphone service because we are international, finally after 25 minutes of waiting, one of the other tours offered us their phone to call, where we were told our guide waited for two hours( which is impossible because we were only 40 minutes late). We asked for another tour even if it was less time and we were told there was no possiblity. We then asked for a parcial refund and were once again refused. Think carefully about booking with these guys because they will not help you if you have any problems. Bad service!

Response from the operator: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience was disappointing. We understand how confusing time zone differences between cruise ships and local Jamaican time can be, especially for international travelers, and we're sorry that this led to you missing your scheduled tour. Our team was at the designated meeting location at the agreed-upon pickup time and remained there well beyond the scheduled departure in an effort to locate you. Unfortunately, because we were unable to make contact and had other guests waiting, the tour had to proceed as planned. Once a tour has departed, it is often not possible to arrange another departure at short notice, particularly when entrance tickets, transportation, and guides have already been confirmed. We sincerely regret that we were unable to accommodate your request for an alternative tour or a partial refund. As outlined in our booking terms, missed tours resulting from late arrival are non-refundable because the operational costs have already been incurred. We genuinely empathize with your situation and understand how frustrating it must have been. Your feedback is appreciated, and we'll continue looking for ways to better communicate the importance of using local Jamaican time for pickups, especially for our cruise guests, to help prevent similar situations in the future. We wish you all the best and thank you for allowing us to serve you. Samantha

via Tripadvisor

Fun with the right guide

The Dunns River Falls were beautiful but our tour guide just dropped us off at the falls and did not direct us anywhere else, we were expecting to be guided through the falls as other groups were. We were left to our own devices to navigate up the falls, which are not easy to climb. The Secret Falls had their own guide at the location which was amazing, fun, and took lots of pictures for us. We had a blast diving into the beautiful falls and natural pools. Would definitely recommend!!!

via Viator

Great trio

Had a great time doing "Chuck Norris" secret falls and Dunns River Falls. Be sure to take water shoes. Both locations have large, rough natural rocks. Shout out to our driver Odain who made the trip there and back a joy.

via Tripadvisor

Amazing Family Experience

Our Tour Guide Thomasine (not sure I spelled that right) and Driver, Owen were amazing. Arranging the private charter for our family group was easy and affordable. Thomasine and Owen made sure that we were able to do all of the activities we wanted as well as stop for patties, food from Scotchies & souvenirs! We also wanted to return to the ship by 2pm and they made it happen without making us feel rushed. Real Tours Jamaica made our family cruise experience in Jamaica our FAVORITE stop!! It was fun and exciting and we felt like Real Tours was a part of our family!! A HUGE THANK YOU TO THE REAL TOURS JAMAICA TEAM! You guys ROCK!! We hope to join you again soon!! TSS

via Tripadvisor