Chacchoben Ruins Tour
Traveler rating
3.6/5
Based on 8 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Chacchoben Ruins Tour worth booking?
Chacchoben Ruins Tour is a 4.5-hour experience in Costa Maya, Mexico, from $130 per person. It scores 46 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.6/5 rating across 8 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 46 / 100
- Rating
- 3.6/5 (8)
- Duration
- 4.5 hours
- From
- $130 per person
This tour offers you a real life experience and inmerse you into the beauty of an ancient culture that is still alive! Have the most magical mayan journey!
What you get
About this experience
This tour offers you a real life experience and inmerse you into the beauty of an ancient culture that is still alive! Have the most magical mayan journey!
What's included
Included
- Bottled water
- Lunch
- In-vehicle air conditioning
Not included
- Gratuities
What you'll see and do
Chacchoben Mayan Ruin
The Tour to Chacchoben Maya Ruins begins with a guided visit to the arqueological zone.
60 minutes here · Admission included
Chacchoben
Celebrate tradition by being part of it! Witness daily life of modern Maya culture and get involved by its magic as it unfolds right before your eyes. Enjoy a one-on-one tortilla lesson with all the secrets behind the perfect tortilla, learn about home remedies used in the past and present, delight your palate with a traditional Maya meal, make new friends and see the world through the eyes of Maya! Obviously, this Maya experience would not be complete without a mayan home meal! You will enjoy a traditional and tasty lunch cooked specially for you with fresh ingredients, and local spices. As the heart of the experience, we guarantee an authentic meal with all the traditional flavors!
120 minutes here
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 15 minutes before departure.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 14 travelers per booking
- Operated by
- Chunky Monkey Tours
Know before you go
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
Photos
What travelers are saying
Outty’s summary of the themes that recur across 8 traveler reviews. Written by us, not quoted from reviewers.
The guide
6 mentionsTravelers single out the guide as the reason the experience works.
Photo opportunities
4 mentionsThe views and photo stops come up again and again.
Small groups
4 mentionsThe group size is repeatedly described as intimate rather than packed.
Knowledge and storytelling
3 mentionsReviewers describe the commentary as informative rather than scripted.
Food and drink
3 mentionsThe tastings and food stops are a highlight for most reviewers.
Good for families
3 mentionsReviewers traveling with kids report it landed well with their group.
Traveler reviews
8 verified traveler reviews for Chacchoben Ruins Tour. Ratings and reviews provided by Viator and Tripadvisor.
Ruins
Great. Guide awesome. Saw monkeys. Great day. Ruins pretty neat to tour. Stories posted made it personal.
Response from the operator: Thank you so much for this! We're so glad your guide brought the ruins to life with those personal stories — that's what turns a tour into a memory, and it sounds like the monkey sightings were the perfect bonus. Thanks for sharing, and we hope to welcome you back on your next visit to Costa Maya!
via Viator
Buyer beware
No guided tour was provided nor was the round-trip transportation as described. However, we were still charged the full amount. Unresponsive owner for getting refunded.
Response from the operator: We're very sorry for the experience you describe, and for not following up sooner — that's on us, and it shouldn't have taken this long to get a response. If the tour didn't include the guide or transportation you were promised, that's a real issue, not a misunderstanding, and we'd like to look into what happened and make it right. Please reach out to us at chunkymonkeytours@gmail.com with your booking details, even now — we want to resolve this properly.
via Tripadvisor
Not a satisfactory experience
pdated to add that we reached out to the owner who agreed that we did not receive what we paid for and said he would refund the difference between the private and group tour. It took a few days and some gentle reminding but we were sent the refund. However they continue to claim that we were given a private tour and that the only part that was included others was at the ruins themselves. This is not accurate and I have pictures of the van ride and the other visitors who were on it with us. I’m disappointed in how Chunky Monkey has decided to handle this. Avoid Chunky Monkey Tours in Costa Maya. They got my money and then pulled a complete bait and switch! I paid for a private tour and instead was grouped with 11 members of an extended family and crammed all together on the same van. After being denied a refund of the overage charge by Viator despite extensive documentation and photos proving that I did not get what I paid for, I am disputing the charge with my credit card. I want people to know that Viator does not protect the customer when a vendor does not provide what was promised. I also contacted Chunky Monkey Tours and was promised a refund for what was not provided but I have yet to receive it. I’ve attached the description of the different tour options. I paid for option 1 but was given option 2. So crappy!!!
via Tripadvisor
Total FRAUD - I paid for a PRIVATE tour and they LIED to me!!! Do NOT use Chunky Monkey or Viator!
I paid for a PRIVATE tour and instead was grouped with an extended family of 11 people. I was not able to cancel because the terms of the tour stated that it couldn't be cancelled within 24 hours of the tour and I also didn't have time to schedule anything else. The tour operator tried to convince me that a small group tour is what they meant by private, but per their website and the other family this was NOT TRUE. I don't appreciate being RIPPED OFF! I have disputed this with Viator and they refuse to refund the $80 that I was overcharged. BUYER BEWARE. I will NEVER book with Viator or Chunky Monkey again and I will warn everyone of these dishonest and fraudulent companies.
Response from the operator: This not true, they were on a private tour. The only thing that wasn't by themselves was when the tour guide that took them through the temples, which is only few people can. Do. We when they complained about it, we also gave them their $80 back to make sure that all our customers are 100% satisfied.
via Viator
Amazing tour guide!
The number 1 guided tour I have ever been on! Our tour guide was Genesis and our driver was Jose. Genesis was funny and knew so much about Mayan culture -- he truly made this experience one of a kind. On our return to the port (which was on time!) Jose stopped by a honey pineapple stand and got all of us delicious pineapples! 10/10 would recommend this tour.
Response from the operator: Thank you so much for this — "number 1 tour ever" is a huge compliment! Genesis will love hearing that his knowledge of Mayan culture stood out, and Jose sneaking in a pineapple stop on the way back is exactly the kind of extra touch we love. Glad you made it back to the port right on time too. Thanks for the 10/10, and we hope to see you again on your next trip to Costa Maya!
via Tripadvisor
Good to know
- Duration
- 4.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 3
- Verdict
- Worth a Look
Who runs this experience
Operated by Chunky Monkey Tours, who run 3 experiences we rank across 1 city, with an average Outty Ranking of 52.7.
See everything Chunky Monkey Tours runsWhy this scores 46
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Chacchoben Ruins Tour: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Costa Maya.
How much does Chacchoben Ruins Tour cost?
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Prices start at $130 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Costa Maya usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Chacchoben Ruins Tour take?
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Plan for about 4.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Costa Maya is not rushed.
Is Chacchoben Ruins Tour worth it?
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It holds an Outty Ranking of 46 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.6/5 across 8 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Costa Maya, and how flexible the cancellation terms are.
Can I cancel or reschedule Chacchoben Ruins Tour?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Chacchoben Ruins Tour suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 4.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Chacchoben Ruins Tour?
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Around 3 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Costa Maya can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Costa Maya and add a light layer if any part of the 4.5-hour experience runs outdoors or after sunset.
Where does Chacchoben Ruins Tour start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Costa Maya within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Costa Maya?
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On Outty we rank every Costa Maya experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Chacchoben & Bacalar Combo Excursion Costa Maya, Costa Maya Shore Excursion Chacchoben Day Trip, Chacchoben Mayan Ruins from Costa Maya. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Costa Maya?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Costa Maya?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Chacchoben Ruins Tour?
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Included: Bottled water; Lunch; and In-vehicle air conditioning. Not included: Gratuities. Always check the voucher for the final list before you travel.
Does Chacchoben Ruins Tour include hotel pickup?
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Yes, pickup is offered for every traveler from 2 listed pickup locations in and around Costa Maya. Be ready about 15 minutes before the start time.
Will I get instant confirmation and a mobile ticket for Chacchoben Ruins Tour?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Chacchoben Ruins Tour wheelchair or stroller accessible?
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The operator notes: Infants are required to sit on an adult’s lap. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Chacchoben Ruins Tour if the weather is bad?
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This experience depends on good weather. If it is canceled because of poor weather, you are offered a different date or a full refund.
What do travelers say about Chacchoben Ruins Tour?
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Across 8 reviews averaging 3.6 out of 5, recurring themes include the guide, photo opportunities, small groups. Travelers single out the guide as the reason the experience works.
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