Casco Viejo a Panama's Hidden Treasures Walking Tour

Insightful and personalized experience

Rick was so through and gave us so many memorable facts. Spent way more time than needed. Very caring and warm. Highly recommend him.

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Dissatisfied scammed customer

Our memorable trip to Panama (party of 5 August 4th) was marred with this supposed city tour which Ricardo(RG Travel Pty)was to be our tour guide. Our tour was scheduled to begin at 10am, we got to the starting area at 9:34am. 10am there was no tour guide, another tour guide tried calling RG 3 times on our behalf, he got no answer. At approximately 10:20 am same tour guide pointed out Ricardo who said he had not seen us, although we had been waiting at the agreed location since 9:34am. Ricardo refused to provide the booked tour as he had another booking and even requested $20 additional to get another guide to do our tour. We refused and requested a refund he then said he had already marked us as a no- show and refused to correct it. We have photos with time stamped. We are requesting our refund of $150. I see you are trying to dispute our experience and review. Our photos back up what we had said. Do the right thing, refund us. Very unprofessional, will not recommend RG Travel Pty to no one.

Response from the operator: Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. We are aware you would do this because you mentioned you would leave many negative reviews, however I was not going to do a refund just for being scared at the end customers can see many feedbacks from many customers not from newly opened accounts with the purpose of harminhg our well established and earned reputation. Thanks God customers can have good judging and I continue getting booked and providing my excellent service for guests that are on time at departing point. Being that said ... According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

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Dissatisfied Customer

This tour did not happen. We (a party of 5) arrived at the designated meeting point, Plaza Herrera, at 9:34 a.m. for our scheduled 10:00 a.m. tour with RG Travel Party. This happened on August 4th 2026. Shortly after we arrived, one tour guide saw us waiting and told us that, if they saw our guide, they would let us know because they knew him. That guide then left to begin their own tour. After we had been waiting for some time, a different tour guide noticed us waiting. They kindly attempted to call our guide three times, but the calls went unanswered. At approximately 10:20 a.m., this second tour guide pointed out our guide to us. Our guide claimed that he had been there and had not seen us, even though we had been waiting at the designated meeting point since 9:34 a.m. We showed him timestamped photos and videos proving that we had been there throughout the waiting period. Instead of providing the tour we had booked, he told us that he had another booking and asked us to pay an additional US$20 to get another tour guide to do the tour and cover the difference in cost. When we declined and requested a refund, he stated that he had already marked us as a "no-show" and refused to correct it or issue a refund. We arrived early, remained at the agreed meeting point, and did not receive the service we paid US$150 for. We have requested a full refund. We found this service to be extremely unprofessional and were very disappointed, especially given that we have enjoyed all of our other experiences in Panama. Unfortunately, I cannot recommend this tour operator, as we paid for a service that we did not receive, despite providing timestamped photo and video evidence showing that we were present at the designated meeting point. — A Dissatisfied Customer

Response from the operator: Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

via Tripadvisor

Highly disappointed

My family of 5 had a city tour booked with RG Travel Pty for 10am on August 4th 2026. We arrived at 9:34 am at the allocated meeting point. RG Travel Pty was not present and still not present at 10 am. Tour guides noticed our plight and tried to assist in contacting our tour guide. One of the tour guides even called him 3 times to which RG Travel Pty did not respond. Upon his arrival at 10:22am, he said he had another tour booked and had not seen us. He wanted to get another tour guide to do our tour but we would now need to pay $20 USD more. When we rejected the offer and asked for a refund, he said he could not give us a refund. I am deeply disappointed, after such a great time on vacation with my family it is saddening that we had to have such an experience. I cannot recommend this tour guide to anyone. We have pictures and videos showing the time stamp of us being at the meeting point and are requesting that our $150USD be refunded.

Response from the operator: Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

via Tripadvisor

Dishonest scammer

Ricardo scammed us out of usd150 for the Casco viejo tour today. We waited forever for you at the plaza Herrera. When you arrived at 10:20 you accused us of not being there for 10. We were there since 9:35am. All the photos attached can support this. Do the right and fair thing and give us back our hard earned money.

Response from the operator: Thank you for sharing your feedback. We strive to provide punctual and reliable service for all of our guests, as reflected across our customer reviews not only here but all partner platforms.Our tours follow a strict 10:00 AM departure time to respect the itinerary of all travelers and our scheduled operations for the day. We are aware you would do this because you mentioned you would leave many negative reviews, however I was not going to do a refund just for being scared at the end customers can see many feedbacks from many customers not from newly opened accounts with the purpose of harminhg our well established and earned reputation. Thanks God customers can have good judging and I continue getting booked and providing my excellent service for guests that are on time at departing point. Being that said ... According to our operational records for this reservation (Ref: 1428564747), our guide was present at the designated Plaza Herrera meeting point for the scheduled 10:00 AM start time. When the party could not be located at the meeting point at 10:00 AM, an automated absence alert was dispatched via the platform chat at 10:02 AM, and the reservation was subsequently logged as a standard administrative no-show in accordance with platform policy. When contact was made after 10:00 AM outside the agreed meeting spot, we immediately offered to coordinate an alternative guide so your group would not miss out on touring Casco Viejo. We regret that this alternative resolution was declined. Regarding pricing, rates and third-party booking fees vary by platform and dynamic booking terms; however, all charges reflect standard platform pricing structures. Furthermore, we note that this single shared booking has resulted in three separate negative reviews posted from different individual accounts representing the exact same party of 5. While we respect every guest's right to leave feedback, cross-posting multiple negative entries for one shared transaction artificially distorts our operator rating. We have escalated this duplicate review activity to the platform’s Content Integrity team for review.

via Tripadvisor