Capri Semi-Private Boat Tour with Island Time + Classic Ford Pickup

Unable to handle the unexpected and poor customer care

We booked for 22.06.2024 day trip to Capri, and unfortunately nothing 'went right. Although they could not foresee that the mayor did not give the opportunity 'to disembark on the island, they could instead take into account the weather conditions and not let us leave, since the bad weather allowed us only to remain confined in a couple of coves, with high waves, and that made one of the passengers seriously ill, and considering the state of health of the passenger and the fact that we were without adequate food (two savory and a coke, do not represent adequate food) and with the inability 'to use toilets we returned. Returning near the port of Sorrento, the boat broke down and we stayed inside the port, for an hour and a half waiting not knowing what to do, without receiving a message from them, leaving communications to the skipper, who simply replied that in any case we were returning at the scheduled time. They could have picked us up from their bus and brought us back to the hotel, but instead they left us there waiting for another boat to pick us up and take us to our destination, or in the Gulf of Castellammare, where no one from the agency was waiting for us, to make a minimum of apology, even to offer us a coffee. Nothing absolute silence, not even a hint of a refund, of part of the fee, was also the return of the only share of the landing rate on the island, which was 10 euros per person and was included in the cost of the tour (125 euros). In fairness before doing this negative review, I contacted them, and they simply said that they could not foresee the problems related to the landing on Capri, which I did not dispute, but on everything else, I repeat they were deficient and silent. I do not recommend them at all.

via Tripadvisor (translated)

Worse boat tour of my life

Worse boat tour of my life. If I could I would of given -1 for this Capri tour. I’ve been to many boat tours in many countries: France, Croatia, Egypt, Thailand and so on, but NEVER had such bad and unsafe experience. I was really looking forward for this tour as well, but was extremely disappointed and feel like it was a waste of my and my partners day. 1. no time understanding, everything was late and not organised. Boat was cleaned on our arrival (first red flag) 2. 12 people on a small boat (including captain) which was not maintained at all, with the most filthiest toilet I’ve ever seen 3. No safety introduction, any introduction, captan did not speak any English and no life jackets 4. Plan did not follow through, due to all delays 40 min less on Capri and no Sorrento walk 5. No guide to tell us anything during our tour or guide us 6. No food on a full day trip 1. we waited 30 min for our bus driver who had empty bus and when I was calling the organisers I was told “people are late”. it took us 2 hours to get to the port, when we said to the organisers let us come on our own car, but they said no to us. When we arrived at the port there was a lot of confusion where to go, after we found the boat it was getting cleaned during our boarding 2. Our boat capacity was around 5-8 people max, we had 12 people including captain. It was going very slow and sound was not right ( my partner has boat licence and he knows a lot about boats so this is legit information). Boat was dirty with a lot of damage. Toilet looked worse than in India’s train station and we could not use it, no flash ether. 3. When we got on a boat the organiser took a picture of us and didn’t tell us anything, no safety instructions, no here is life jackets, no water or telling us where it is. Just “bye have fun”. Our captain did not speak a word of English and we had two people (one was sea sick, other person damaged her food) he couldn’t understand us and couldn’t help. It’s EXTREMELY bad if organisations to put him and us in this dangerous situation. If something terrible would have happened he wouldn’t be able to help as he couldn’t speak English and there was never a tour guide. 4. Due to all delays including waiting 1 hour near capri due to “boat traffic” which is not true boats were going in and out as they had booked their slot. We waited for 60 minutes to get to the island from the “traffic”. Had less time on the island, also no sorrento walk, no one even said sorry or commented on it. 5. Other boats had tour guides who would tell stories, jokers, SPEAK ENGLISH and set the vibe. Our boat had a dead vibe with a half broken radio and no radio on the way back with a captan who couldn’t tell us anything. 6. I’ve never been on a FULL DAY tour with no food. We had ONE bottle of Prosecco or what ever it was for 11 people!!! I didn’t even touch it as it was an insult to offer 50ml of a drink in a dirty cup. We were offered pack of crisps and some soft drinks. After we would go down and get water or soft drink ourselves. After all of that we had to also wait to be picked up from the boat for another 20 minutes. I’m honestly shocked with organisers and this entire experience. Do NOT book with them.

via Tripadvisor

Vico Equense and Capri

a nice day at sea and nice to see a downpour in the Marina Piccola (it had not rained for two months). The tour also includes a stop in Capri of about three hours, crowded in August, but certainly very particular. The clean boat, the captain and the nice girl. The highlight is the Agency owner's Ford with Neapolitan music. If you go to Vico Equense and surroundings, book tours with this agency! The Tuscan couple Life is beautiful

via Tripadvisor (translated)

Good

Capri and 'beautiful, but like Amalfi and Positano another trip made with sixth continent, Maurizio friendly and helpful only thing in our opinion to improve, less time at sea but more time to visit these pearls that Campania offers.

via Tripadvisor (translated)

Can‘t recommend

Well overnight tours in Englisch and Italina, but don‘t understand the word lifejacket. One Top offering boat tours also for kids from 0year s onwards, but not offering lifejacktes. Answer, we don‘t have them but you are free to bring your own. Can’t recommend.

Response from the operator: We appreciate your feedback and we will considerate to offer this service in the future. But is necessary to be clear about this situation. We couldn't hear you well (probably for a technical missfunction or bad phone sign in the area), also please be considerate with people who is not native English speaker (we do our best to provide a service to international clients). Second point... Is unfair to receive a bad reception when you did not even use our service. We want to grow as a responsible business (even this experience help us) but try to understand we want to improve our service so fair receptions is the thing we need.

via Tripadvisor