Cape Town Dessert Thrill-Dune Jeep Venture

What a great experience

What a great experience, I enjoyed everything, experience is unforgettable. Will definitely come again. I give credit to On tours.

via Viator

Deceptive Pricing and No Accountability

Lack of Transparency and Accountability — A Disappointing Experience with Viator and Ontours Sandboarding I recently booked a quad biking and sandboarding experience for six adults through Viator. The total price displayed appeared to be comprehensive, inclusive of all taxes, and gave the impression that no additional charges would apply. However, upon arrival, I was informed by the local operator, Ontours Sandboarding, that there was an additional mandatory fee for a “Nature Reserve Permit.” This fee was not only omitted from the invoice, but was also insufficiently disclosed during the booking process. While a brief note mentioning this permit may have existed deep within the booking section, it lacked visibility, provided no indication of the cost, and failed to specify that it was charged per person — a crucial detail that significantly altered the total price. I addressed this issue directly with the service provider, who stated they lacked authority to issue refunds and referred me to Viator. Viator, in turn, informed me that only Ontours could authorize a refund. Ultimately, Ontours declined, despite redeeming the voucher. As a result, the service was not rendered as expected, and the provider retained full payment. At a minimum, I would have appreciated a partial refund accompanied by a clear explanation. Instead, I was met with conflicting information, a lack of responsibility from both parties, and no resolution. I strongly advise prospective customers to exercise caution when booking through Viator and engaging with Ontours Sandboarding. The absence of transparent pricing, combined with an apparent lack of accountability, reflects poorly on both organizations and creates a highly unsatisfactory customer experience.

Response from the operator: Thank you for taking the time to leave a review. We'd like to encourage all our guests to carefully read the inclusion and exclusion details for any activity before making a booking. This helps avoid situations like this. As clearly stated in the activity description, we operate within a nature reserve, and an entrance permit is required and payable upon arrival. We are unable to provide refunds for services rendered when the client declines to pay these clearly outlined fees, as we incur operational costs, including fuel, to get our team to work and facilitate the activity.

via Viator

The best of the best experiences in my adventure

I had an absolute blast quad biking today! The adrenaline rush was insane, and the scenic trails were breathtaking. The guides were super friendly, helpful, and made sure we were safe throughout the ride. The quads were well-maintained, and the instruction was clear and concise. I loved the mix of fast-paced sections and more technical parts of the trail – it was an exhilarating experience from start to finish! Whether you're a thrill-seeker or just looking for a fun adventure, I highly recommend giving quad biking a try. I'll definitely be back for more!

via Tripadvisor

Amazing trip

Tendai was an amazing host. The sand boarding was one of our favourite experiences while in Cape Town and I would highly recommend to anyone visiting. Definitely get the package with the jeep to drive you back to the top and you’ll have a better experience like we did.

via Viator

Best part of Cape Town

Tendai picked us up from our hotel in Cape Town and brought us out to the Atlantis dunes. We were celebrating our two year anniversary and we had A BLAST. Tendai was very accommodating and super friendly. The views from the top of the dunes were incredible and the sand boarding itself was very fun and an all around great experience. I’d recommend for anyone who is visiting Cape Town to check it out!

via Tripadvisor