Cancun tour 4x1 Tour of Tulum, Coba, Cenote and Playa del Carmen

A meh tour

I messaged the tour company directly but no one replied or addressed our issues. So I’ll post it here. we only got to our first stop at 12:30pm which is a long time since pick up was 7:20am. We returned to the hotel 11pm as we were the last stop. However our group encountered major issues with Ivan the tour guide. (I think that’s his name) honestly we didn’t even know his name. He lacked communication. In almost all of the stops he failed to give us a return time, therefore other guests on the bus with us were asking each other return time etc and no one knew because he didn’t say. This lead to a lot of scrambling. I know there’s a no water bottle policy at tulum however it would have been helpful if this information was provided before, meaning on the tour write up so we would have been prepared with the proper water. The sun was extremely hot and the walk was long, completely unbearable without water. Tulum was the most anticipated stop for me and I was highlight disappointed. Our tour guide looked rushed and uninterested. We were NOT given any free time in tulum. He brought us to the exit and told us to walk back or take the carts. I did not know that was the end of the tour and didn’t even get to explore properly or get good pictures. We were all disappointed. Coba and playa del Carmen were enjoyable. Altogether I think it’s a lot of a tour in one day but our guide kept saying “we have to run if we want to see” “there’s not enough time” “we need to rush” etc which just demotivated us entirely. Either the company needs to cut down on the length of time spent during pick up/ drop offs- and allocate set pick up/ drop off spots, or shorten the stops on this tour.

via Tripadvisor

Lack of organization and lost money.

It was my second tour with the MycancunTour. The first few years ago was very good. This time on 14th.03.2024 the trip to Tulum, Coba...was terrible. We were taken at 6.40 from our hotel, transferem to Cancun and waited for the bus. The trip to Tulum should 90 minute as program said. We got to Tulum at 12.00!! Rest of the trip We spent in a hurry. There were 2 groups. English and Spanish. So the tourist guide in Tulum said almost nothing and he offered us a 40 minute free time. We learned nothing!! Visiting Coba? We were told. Just go and see... No historical info... The most of the day we spent in the bus and running in effort to see anything. Totally lack of organization. Lost money

Response from the operator: Sorry for the service we give you We will improve our service Thank you

via Tripadvisor

not for english tourists.

The person mixes a lot of spanish with sparingly few english sentences which is hard and also incomplete. The operator didnt wait for us, when there was rain and we falled behind little with kids. even though the drive from cancun is 2 hours, the countless pickups made it 4 hours, which really stresses the tour to 14+ hours. I dont recommend this tour and operator

Response from the operator: Sorry for the inconvenience will take care this the points you mention to fix it Regards

via Tripadvisor

Good value for the money! Can be a bit confusing for English Speakers but I guess they make it work!

This is a good tour and value for the money. This is a tour combined for both Spanish ans English speakers and so for English speakers there is a separate English tour guide at Tulum. However for Coba there is no tour guide. We were able to get some information from the tricycle drivers who took us to the coba pyramid. The cenote was good and underground. Must try. I am not sure why people complained about the bathrooms but they were so much more better than the ones available close by. Tour guides were kind and helpful. Cons - Their pickup was 30 mins late from what they said, food was okay and with both Spanish and English tours on the same bus it was difficult to catch information.

Response from the operator: Thank you very much for your comments It is very helpful for us to do things better We hope to see you again soon Regards

via Tripadvisor

Too long on the bus.

Tour, Guide and driver was exceptional, however, we had to make over 4 stops. We started at 7:09 am at our hotel and it was 10:15 am when the bus picked up the final guess. I asked for a small group, but it ended up with a full bus load. So, we spent 6 of the 12 hours just on the bus pickup and drop off.

Response from the operator: Thank you very much for your comment An apology for the delay we will improve our times Cheers

via Viator