Buffalo Trace,Four Roses,Woodford,Bulleit Frontier/Stitzel, Castle&Key or Jeptha

Needed clearer communication

The driver was great, really tried hard, but we were in back of van and couldn’t hear. There was also a huge language barrier. We were not informed of exact ininerery or timing of end ( I’m thankful we didn’t make dinner reservations for that day) we lovedddd the extra distillery stops. The down time at lunch was too long. We opted not to do the Kentucky derby stop and tour but we went there anyway to drop people off, so others got off to see it so we were delayed. All in all it was good, driver was sweet. Clearer communication on times and itinerery would have made it better.

Response from the operator: Thank you for your feedback. We’re glad you enjoyed the tour and appreciated our driver’s efforts. We send the itinerary and schedule by email several days before the tour, and our guide reviews the day’s schedule, including the expected end time, at the start of the tour. In Louisville, a main avenue was closed for a month, so we had to take a detour. On the way, we passed Churchill Downs, and some guests chose to stop for photos before continuing to Stitzel Weller Distillery.

via Tripadvisor

More of an Uber Ride

This was not an actual tour - more of an uber ride to the different distilleries. It was a minivan and there were 7 adults in it so it was a tight fit. Luckily - we enjoyed the company of our new friends and we made the best of a not so great situation1 And if it was an uber ride - I would not have left 5 stars. Our driver had little to no knowledge of the area or the distilleries and her driving was at times scary. (Veering across the line on the highway - going the wrong way down a row in a parking lot, & going into the gravel shoulder of a road). We were offered a warm water at the beginning and then nothing for the remainder of the tour. She was looking at her phone for directions - not using the GPS display. There was very little information given about the area or the distilleries we were visiting. She did escort us to the front of the line at Buffalo Trace for our tour and tasting which was nice - although we were scolded for being late even though we did not know when we were supposed to leave the previous stop and we barely had time to make purchases there. We were not given clear directions on meeting times or locations after arriving at different distilleries. We felt a little lost the entire day. It was nice to not have to drive and I did book this last minute and most of the other companies had no availability- but I think it would have been a better value to book an uber & book my own tours instead.

Response from the operator: Edward Pinc and Stacy Pinc, I want to clarify a few key points. Your group included 5 guests, not 7. We used a vehicle with capacity for 8 passengers. We sent your itinerary in advance with specific times for each distillery, and your group did not follow those times, which caused delays. Drinking in excess led to this situation. One member of your group tried to enter the vehicle with alcohol, which we strictly prohibit. Our supervisor addressed it, and members of your group responded with insulting and aggressive behavior. We do not accept that conduct. Your group also requested a stop at the Frankfort cemetery. That stop is not part of the tour. The driver tried to assist you, but she did not know that specific route and did not have a clear destination to follow. We run a structured shared tour focused on distilleries, and we follow that plan for all guests.

via Viator

Tour is fabulous....communication SUCKS

The experience itself was fabulous. However, you CANNOT get ahold of this provider. I called the number listed dozens of times with just a busy. There was confusion on the pickup which was finally resolved after quite a bit of drama. A simple phone call ahead of time or answering a question in a timely manner would have prevented that.

via Viator

Great tour and learn alot experience ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Very informative and interesting. Guide also interacted well with us. He was very knowledgeable ………..

Response from the operator: Thank you so much for your kind words! We’re delighted to hear that you found the tour informative and engaging, and that our guide provided a memorable experience. Our goal is always to combine knowledge with hospitality so every guest enjoys learning about bourbon in a fun and meaningful way. We truly appreciate your support and hope to welcome you back on another tour soon!

via Viator

Great tour guide.

Our Driver, Verenice, was great. She gave a lot of effort to make our experience great. Ran out of the weather was hot. She made sure we got to all of the distilleries as quick as possible. Everything went on without a hitch from pick up to drop off. We were able to do testing at Woodfords, Four Roses, buffalo trace, and Jeptha.

Response from the operator: Thank you so much for your review! We’re so glad to hear that Verenice made your day special and ensured everything ran smoothly — especially in the heat! It’s great that you were able to enjoy tastings at some of Kentucky’s top distilleries. We truly appreciate you choosing us and hope to welcome you again soon!

via Viator