Big Bus Munich Hop-on Hop-off Bus Tour

Would not Recommend

This was by far the worst hop on/hop off bus tour I have ever done in any city. The first bus driver we met was aggressive and rude so we switched buses. There were large chunks of time when the audio recording was not giving us any information at all and then when the audio was giving us historical information it often did not sync with what we were looking at. The buses were old and not in the greatest condition. It was difficult to find the stops if you got off and tried to walk to the next stop. The signage was really small and the map we were given had limited street names.

Response from the operator: Hi, Thank you for taking the time to share your feedback with us. We're very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered with the driver's behavior, the audio commentary, the condition of the buses, and the difficulty locating our stops. This is certainly not the standard of service we strive to provide. Your comments have been shared with our local Operations team, as feedback like yours helps us identify areas where we can improve both our service and the overall customer experience. We appreciate you bringing these matters to our attention and hope you'll consider giving us another opportunity to provide you with a much better experience in the future. Kind regards, Mihai R. @ Big Bus Tours

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Try another experience

Big Bus Munich was not my favorite big bus experience. The staff was unfriendly and the audio tour was not as informative as other big bus tour. The tickets language was unclear and the customer service is app was wonderful offered to give me another day. We just were so unhappy with our experience we didn’t want to give It another try. We have done big bus in lots of places this was the worsts

Response from the operator: Hi! We appreciate your honest feedback and for taking the time to share your experience with us. We're truly sorry to learn that your visit in Munich was less than satisfactory because of the service you received, the audio commentary, and the ticket information. Our goal is to provide an enjoyable and informative sightseeing experience, and we will certainly take your comments into consideration as we continue to improve our service. We're pleased our Customer Service team was able to offer an additional day, although we understand and respect your decision not to use it. We hope you'll consider giving us another opportunity in the future. Mihai R. @ Big Bus Tours

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Based on so many reviews, I must have gotten on the wrong bus.

This could not have been more boring. It was so bad, I bought a 2 hour ticket and lasted about 20 minutes. Why? Listening to the narrative in the earpieces provided was the most minuteness woman's voice. "As we turn, look left to see this statue and right to see another" What was there was two wooden boxes covering something. And how many museums are their in Munich? Also, if you were on the upper deck, I was, the front window was fogged over. People wiped it down, but it didn't help much. By the third stop, I decided I needed to get off. I saw a good grouping of people and away I went only to find out that about a block away was the Christmas Market. Wouldn't it have been nice to the driver to share that? I enjoyed the market so much, I missed the 2 hour window of my tour.. Darn it. I've taken Hop-on Hop-Off buses everywhere I've been They are normally the best way to get an idea of the city and places to go back and visit. This was, without a doubt the worst ever and a complete waste of not only the tour cost, but also the cab fare spent to get to the starting point.

Response from the operator: Hi Peter! We appreciate your honest feedback and for highlighting these issues to us. We're truly sorry to learn that your experience was less than satisfactory because of the commentary and the bus windows fogging up. Our goal is to offer both informative and enjoyable tours, and we will certainly consider your feedback to enhance our service. We hope you'll consider giving us another opportunity in the future! Alexandra I. @ Big Bus Tours

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Terrible! No communication on route stops/transfers.

No explanation about route - as in, we “hopped on” at the Marienplatz stop, rode to next stop where we were told to get off if we wanted to continue on that route (the green line) and get on another bus. So we did, finding the correct bus. We had to wait for the driver about 10 or 15 minutes. Then once we boarded, we had to wait about a half an hour before we left. So, no communication about that, and lots of delay. We just wanted to get off at the English garden and ended up getting off a stop early because we didn’t feel like waiting around any longer. Terrible experience. Pick the other hop on hop off bus. Don’t do this one.

Response from the operator: Hello Daydream19973920828. We are truly sorry to hear that you did not have a pleasant experience on our bus tour. We wish to investigate this issue further to ensure we can provide you with the appropriate assistance. Kindly reach out to us directly through chat or email at your earliest convenience. We anticipate your response soon, Razvan from Big Bus Tours.

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Scam!!! They sell this to you online and everything says you will have 24hrs to use it. They don’t mean it!!

Very disappointed!! Purchased one Sunday afternoon at 3p knowing the tour stopped at 5:45p and I was planning to go back the following morning to finish the tour. When I tried the next morning my ticket no longer worked. There is no customer service on-site. They state in many locations that the tickets are good for 24hrs. They don’t mean it!!!!

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