Bicycle tour - Vienna Complete

Great way to see the city

It was a great tour! Saw and learned a lot!

Response from the operator: Thank you ! :-))

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Serious Safety Concerns — Poor Equipment and No Assistance After Injury

I have never previously left a negative review for any of the tours I have booked through Tripadvisor. I am writing this because I want other travelers to be aware of my experience, and I hope the tour company will take it seriously, thoroughly inspect its equipment, and review its procedures for responding when a guest is injured. I booked two tour packages, one for my son and one for me. The first bike provided to me did not have a rear hand brake, while my son’s bike had both front and rear hand brakes. After riding for approximately five minutes, I did not feel safe on it and asked for a different bike. The tour guide contacted the office, and an employee brought the yellow replacement bike shown in the photo. Although the bike did not appear very sturdy, I accepted it because I did not want to further delay the tour. The black bike next to it in the photo is my son’s bike, and the difference in their condition is clearly visible. The yellow replacement bike appeared to be in poorer condition than public city rental bikes I have used in major cities. More importantly, the handlebars on the replacement bike felt unusually loose and light compared with the first bike. This caught me by surprise because I was expecting a similar level of handling and control. As soon as I got on and began riding, I had difficulty controlling the bike, lost control, fell, and twisted my knee. After the fall, the tour continued. I got back on the bike and attempted to continue for approximately another five minutes. I then began experiencing numbness in my leg. At the next stop, I told the guide that I could not continue and needed to leave the tour. What concerned me just as much as the equipment was the response after my fall. The guide did not ask about the extent of my injury, whether I needed medical assistance, or how I was feeling. Her primary concern appeared to be arranging for the bikes to be returned. I am currently at the hospital having my knee examined. My knee has become significantly swollen, and I cannot lift my leg or put weight on it. Please see the attached photo. I understand that accidents can happen. My purpose in writing this review is not simply to complain, but to make other travelers aware of what happened and, hopefully, to prevent someone else from having a similar experience. I also sincerely hope the company will take this incident seriously, inspect and maintain its bikes more carefully, and establish clear procedures for assisting guests when an injury occurs.

Response from the operator: This review does not reflect what happened on our tour. The bicycles referred to were new (2 weeks old !) and checked. Within the first minutes, you stated that the bicycle was “not good”, however it became clear that the issue was not the bicycle, but that you did not know how to use the brakes properly. We provided another new bicycle, but the same problem remained: you and your son were unable to ride with basic control (braking/steering) in city traffic. This created an immediate safety risk for you, the guide, and the rest of the group. For that reason, our guide intervened and you did not continue the bike tour with the group. We also need to be clear: no fall or injury was reported to our guide during the tour, and no accident was observed by our team. A bike tour in Vienna requires guests to be able to ride confidently and safely in traffic. If that is not the case, we will stop participation—because safety comes first.

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Excellent tour!

Excellent Tour! Karin was brilliant; she was lively, funny, personal & so knowledgeable. Since we had such a small group, she gave us an extra stop and very thorough descriptions of sights. Would highly recommend!

Response from the operator: :-))

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Wonderful Vienna city bike tour

Informative city tour with lots of helpful history and context. Our guide provided recommendations for museums and activities throughout. The biking itself was very accessible. Wonderful experience all around.

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Interesting and informative

Our guide was excellent. Very knowledgeable and interesting. She worked really hard to make our experience memorable.

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