Benagil Cave Tour From Faro - Discover The Algarve Coast

Cave tour

Enjoyed the trip! Guide and drivers very good.

via Tripadvisor

Terrible unprofessional careless tour guide and safety concern is a big issue not staying with us goi g down the caves!!

Avoid by any means tour guide in straw hat ! He is so so careless about tourists and about their safety ...Tour guide is terrible very unitentional to share the information ....no inspiration to share .....useless tour guide ...absolutely care less about your safety....he let the tourist just to go down caves ...without us accomodating and being with us...at all times! He didnt share any stories about brautiful places we visited , not notified us about how long to next stop, where is the restroom at the stop and how to get there.Terrible herrendous unprofessional tour guide...Showed up in straw head and flip flops...just very very sad to waste a precious time with tour guide like that. Constantly was playing on the phone and not engaged in the tourists concerns ...Avoid ...by any means...He is just there to call it a day and be back at 3 pm....Do yoirself a favor in booking this tour me tion no tour guide in straw hat and just showed up as goi g to the beach!!! I dont know and dont want to know his name! Tour guide who is not beneficial in presenting information about sites ..brief 2 minute talk..and he disaapears .no where to find him and ask questions! Do yourself a favor have your car and go yourself since tour guide is just there ..for nothing ....Doesnt meet my expectations and issue ecsalated to higher management ! If you dont want to do that job dont disappoint tourist that have a beautiful mood and want to hear stories about historical places , stay with them at all times and be supportive and underatand it is first time for us there ....and I felt not safe not comfortable there ...like I am abondoned and on my own there ...Useless very disqusting tour guide he is not into that...he is somewhere else ..Management please dont disaapointment other tourist for that tour with that tour guide!!

Response from the operator: Thank you for sharing your feedback. We take all customer reviews seriously, especially regarding safety and service quality, and we would like to clarify the details of this excursion. ​Our guides follow structured operational guidelines provided by management. During the tour, the guide provides an initial overview and detailed introduction to the history and geology of the Algarve coast at the first stop (Algar Seco). Following this briefing, guests are given dedicated time to explore the rock formations, take photos, and enjoy the area independently at their own pace. ​Regarding the itinerary, this is a land-based tour, not a boat trip. When a preference for a boat excursion was mentioned during the day, it became clear there was a misunderstanding regarding the nature of the booked activity. ​For the stop near Benagil Cave, our guide walks the entire group together to the viewpoint to see the cave. From there, guests are given the choice to either walk along the coastal trail to the next stop or return to the vehicle with the guide. On this occasion, guests chose the vehicle option and left their belongings inside before viewing the cave. When the guide gathered the group returning by vehicle, he searched the area for you. Assuming you had decided to walk ahead along the trail—as guests frequently do—he returned to the vehicle, where you arrived safely right behind him. At no point was anyone left abandoned or unattended. ​Regarding personal attire, our guides wear practical, casual clothing appropriate for warm weather and coastal walking, while remaining attentive and accessible throughout the entire day to answer questions and offer support. ​This matter was thoroughly reviewed by our management team and through Viator’s customer platform following your refund request, which was formally evaluated and declined based on the documented fulfillment of the tour service. ​We regret that this experience did not match your expectations, but we fully stand by the dedication, professionalism, and hard work of our guide, Andrés.

via Tripadvisor

Tour guide is very careless and tourist feeling!! Beach that we came waste of time, all seaweed cant even reach it.

That activity was looking as very exciting.But as it apperaed to be it was extremely disappointing experience.The tour definately depends on the engagement and information preaented from tour guides.Our tour guide very awful ,not caring and very cold very unintentional to share any information about the beautiful places we visited.Constantly on the phone doing his bussiness.Just brought us to place ,1 minute talk and like a soldier telking us to be at that time.That is unacceptable. I dont even remember tour guide name he was wearing a straw hat ..He is very undevoted careless to present the tour, lacking inspirational communication with tourist.He was just leaving tourists to go on their own not even accompanying.I travel all around the world and never encounter such a unprofessional careless tour guide who was not performing his job!! BY ANY MEANS AVOID in general that tour.Caves better to see from boat tour not from top.The other place mentioned you can go yourself to explore since no information provided as expected from guide.It doesnt worst it the time and the money!! Because the tour guide was very cold to present to share beneficial details about places visited...Absolutely his personality doesnt fit the merits tour guide has to obtain! Go yourself and explore and even before booking tour mentiin in the section of specific requirements : No tour guide with straw hat!!!!! ALL TOUR y never where he is ..Forget about safety once u go in caves and smt with you he not even going with group just y on yourself...I felt very abondoned on that tour and very concerned if I lost..very unsupportive and not understanding how tourist as me felt ..and Care less that is the most important¡

Response from the operator: Thank you for sharing your feedback. We take all customer comments seriously, especially regarding safety and service quality, and we appreciate the opportunity to clarify the details of this excursion. ​Our guides follow structured operational guidelines provided by management to ensure a clear balance between educational commentary and personal time to explore. At each stop—including the viewpoint above Benagil Cave—our guide provides a detailed briefing on the history, geology, and local restrictions of the area. Following this introduction, clear timing and instructions are given so guests can enjoy the site independently at their own pace. ​Regarding transportation choices at the second stop, options are presented transparently: our guide asks guests upon arrival at the parking area whether they prefer to walk or ride, and confirms this choice again after the group briefing at the cave viewpoint. ​As noted in our tour description, this is a land-based coastal tour designed to view the landscape from scenic cliffside viewpoints, which is a different experience from a boat excursion. Naturally, local weather and marine conditions can occasionally affect natural elements like beach seaweed along the Algarve coast, which remains beyond our direct control. ​Safety and group organization are primary priorities for our team. Our guide remained accessible throughout the tour, monitored meeting times closely, and ensured all logistical protocols were fully carried out. ​This case was thoroughly reviewed by our management team, and we stand by the hard work, dedication, and service provided by our guide, Andrés.

via Viator

Good way to see famous Algarve destinations

Was interesting to see the natural caves. Its a pity you cant go in the Benagil cave anymore but the views to our destinations were amazing.

via Viator

Experience a special part of Faro

This was beautiful experience, but not a great choice if you have mobility issues or are afraid of heights. It was a great time to enjoy excellent scenery.

via Viator