Beach Day, food + drinks + the chilangaloense beach club

Price tripled, snorkel boat tour removed. Double sad face emoji.

This is the second time we’ve taken this excursion, the price has tripled, and the snorkel boat tour was removed as an included cost, even though the details list it as an included option, now it will be 45$ extra per person. The open bar and food will be cut off after three hours, and the wait staff wasn’t ever around. Premium liquors like patron were not included. Transportation to the venue was supposed to be included, but was not, and now will cost you 5$ per person instead of the advertised 4$. You would be better off just taking a cab to the beach, and paying the prices they quote you there. We might have taken this excursion a third time if the service and amenities had been better, the snorkeling cruise chasing the turtles was the highlight of the first trip, but now we will look elsewhere when we cruise to Costa Maya. Double sad face emoji.

Response from the operator: Dear Todd, Thank you for joining us again and for sharing your feedback. We’re sorry to hear that this visit did not meet your expectations. We’d like to take this opportunity to clarify a few important details. The “Beach Day” package you booked includes four hours of open bar (domestic drinks), food, and access to our beach facilities with complimentary use of snorkel gear within our premises. It does not include a snorkel boat tour — that is a different package, which is priced accordingly. During your previous visit, there was a misunderstanding by our team and you were mistakenly included in a snorkel tour not part of your package. We’re glad you enjoyed that experience, but we must follow the correct terms now to ensure fairness for all guests. Regarding the price, we understand that costs may have changed since your last visit, but we have not tripled our prices. Any difference reflects updated rates and improvements to the experience. As for the transportation, we want to clarify that no package on our Viator page includes transportation. Guests can arrive independently or take taxis from the terminal. We do not control taxi prices, and local drivers may adjust their fees independently over time. Finally, the open bar includes a variety of standard domestic liquors, but premium brands like Patrón are not included in any of our advertised packages. We value our returning guests and are truly sorry this visit didn’t reflect the positive memory you had the first time. Your feedback has been shared with our team, and we hope we can welcome you again in the future with a clearer and more enjoyable experience. Warm regards,

via Viator

Avoid Beach Break

Establishment has changed owners and quality has gone way down. In the past you could drink all day and the food was amazing. Now you drink for 2 hours and one meal.

via Viator

Honest Review

First off the taxi ride is free to get there from the restaraunt you have to pay your way back afterwards ($8).The beach area was small and fenced (netted) had too swim under the net to get into deeper waters.The water was beautiful and turquoise like in the pictures tho to my surprise. The food was not good to my taste and you can only choose one item off of the menu per person(unlimited snacks tho). The drinks are unlimited and were pretty good disappointed I didn't even get a nice buzz going (Im a big vato). Also too many people walking up to you trying to sell merchandise probably once every 10 min got annoying real quick. The area where you sit and rest is not beach club vibes it's definitely hood. I would recommend this place but it's not for everyone I'm just trying to be as honest as possible that way you won't be surprised. I still enjoyed this place the beach (Swim area) was beautiful and I'm from the hood too so Ive been around everyone needs to make money. 🌟 🌟 🌟 stars. 2/16/23

via Tripadvisor

When we first arrived we...

When we first arrived we thought we had been scammed. The place is run down, the water is muddy, the food on the “special” menu for Pre paid guests was ordinary at best. Customers who simply walked in were given a different menu and the food looked really good. The highlights of our visit were a massage paid separately and the homemade tortillas.

Response from the operator: we are shamed to hear this, we traied to do our best, the colors water dependet of the weather, most all the time the color is transparent and cleary, we have two menus, one in english and other in spanish, we will trie to emprove for you

via Viator

Incorrect advertising

We were excited for this trip because it states there is snorkeling right off of the beach. We brought snorkel gear, flippers, and towels. When we arrived the beach was blocked off by a barricade and you could not even get in water deep enough to swim. Maybe there is a reef, but not one you can swim to from shore. Also, the tour started at a restaurant called La Catrina. In the description it states the tour starts where it ends. Well, that is also not the case. The tour ends at the restaurant at the beach. So if you would like to make your way back to La Catrina restaurant where the tour states it begins and on this website ends, make sure you bring cash. You have to get a taxi to actually get back to where the tour “begins”. The food was good, especially the guacamole. The guacamole was extra so we got our bill and left a tip for the waiter who then proceeded to tell us that we are also required to tip the kitchen staff. I’m not sure when that became a thing or if the waiter was just wanting more money out of us but honestly at this point we just wanted to leave. Especially since some man approached us asking to purchase our 16 month old son. Will never go back to this place. I literally only chose this place for the snorkeling advertised and that wasn’t even an option. Then between not ending the tour where it started, tipping the kitchen staff, and money offered in exchange for our child, we just had enough. We contacted viator who said they would look into it but that was over a week ago and we haven’t heard anything. Good food, incorrect advertisement. Just wish we would have chosen something else to do.

Response from the operator: Hello Anna, we really sorry about that. Thank you so much for let us know, we are going to talk with our staff because they know perfectly that tips are always optional and they can not ask fot it. And we are really worried about the situation with your baby, if you could give us more information about those men, it could be good, so we could let our authorities know and them can take action because we have been always proud about the safety in Mahahual.

via Viator