Baños 2Day/1Night Tour - All Included tours

Scammers - they advertise tours they have no intention of offering!

I tried to book and take the Banos / Cotopaxi / Quilatoa tour. Right after booking, even though it said spots were selling out, I was told it was cancelled as I was the only one on it. Even after this, they continued to advertise the tour is selling out. Customer service has been a nightmare. They try and switch you to an inferior tour missing half of what you had booked. After arguing for a refund, even though it was them who cancelled my tour, arguing their terms and conditions allow them to keep your money even if they can’t offer what you booked. Then they didn’t refund the full amount! $15 is missing from my refund. This company is a scam and nothing like Peru Hop. Book with Quito Tour Bus or El Day Tour, both of whom are reliable. Ecuador Hop is doing so poorly that they will try and substitute you onto Quito Tour Bus anyways so might as well book with them directly. Stay far away from Ecuador Hop unless you want to spend hours chasing a refund!

via Tripadvisor

Really worthwhile and very convenient

We had travelled with Peru hop the year before and had enjoyed it. As we were in Ecuador we wanted to use their sister company. The website, organisation and communication were excellent. We always knew where and when we were going. We did an overnight at Cotopaxi which I would really recommend. The setting and accommodation were stunning. Ecuador does t get the same visitor numbers as Peru so sometimes we were in a small van and others a private car for two of us. 😊 I would recommend this operator.

Response from the operator: Hi Lucas! Thanks so much for your kind review and recommendation! We're delighted you enjoyed your trip with Ecuador Hop, especially the Cotopaxi overnight and the smooth organization. It means a lot to us that you felt well taken care of. Thanks again!

via Tripadvisor

Bad Experience and Customer Service - Tour is mostly just short stops for photos, no real experiences

We were contacted a few days before the trip and were told that they wanted to cancel the trip and asked us to confirm we were going. We confirmed we were planning to attend but never heard anything back. We were left confused and unsure if the trip we booked was even happening. The tour had random stops in Quito that we weren't anticipating and that were not part of the itinerary. They caused significant delays and no one was even interested in the stops. They were random at the side of the road and we only got out to take photos as to not be rude. Breakfast is not at the lodge as advertised. It is at a gas station on the side of the highway. Our food was not properly cooked, was of poor quality, and most of the menu was unavailable. Tour guides claimed the Cotopaxi viewpoint was a highway overpass. However, this was not what was advertised in the tour package online. Despite the tour being advertised as being in English, the tour guide spoke very little English and we struggled to communicate with them and receive the information provided on the tour. Out bus driver spoke little English as well but made a much bigger effort to make the tour better after seeing how poor the tour was by the tour guide. Our tour guide was very concerned about her looks and spent significant time re-applying make up and doing her hair and refused to join in all of the activities due to concern about messing up her hair and make up. This was very frustrating. We spent nearly the entire day on the bus with underwhelming stops. Overall it was a massive waste of time and money. Would never book with this company again. The tour guide told us that the itinerary advertised online is not possible in the time provided so they cut out portions of the tour as they desired.

Response from the operator: Hi Alanna, We are very sorry to hear that your experience with did not meet your expectations and we would like to apologise for any inconvenience or disappointment this may have caused you. As we had informed you prior to your departure date, we were unable to operate our own service during your tour due to low passenger numbers. Therefore, we had to subcontract your tour to another operator who offered the same itinerary as our own. We had chosen this operator as they offer a very high standard of service and their tours valued higher than our own. However, we are disappointed to hear that this was not the case on the day of your trip and that you did not experience the same level of service as what they normally offer. We understand your frustration with the unexpected stops in Quito and the quality of breakfast at the gas station. We would like to assure you that these stops were not part of the original itinerary and we apologise for any inconvenience they caused. Moreover, we apologise for the miscommunication regarding the Cotopaxi viewpoint and the language barrier between you and the tour guide. We understand how frustrating it can be when you are unable to receive the information you need during the tour. Regarding your feedback about the tour guide's behaviour and the missed activities, we have since addressed this with our subcontractor to ensure that so that they are aware in order to ensure such problems are not repeated in the future. Lastly, we would like to inform you that we plan to relaunch our normal service this year, and we would like to invite you to try our service again should you ever return to Ecuador. We hope that we can regain your trust and provide you with a truly enjoyable and memorable experience. Thank you for taking the time to share your feedback with us, and we hope to have the opportunity to welcome you back in the future. Regards, Ecuador Hop

via Tripadvisor

Amazing

I think Ecuador hop has the best representative in the country. Everything one day before were almost cancelled cause Peru office wanted to change our plan. But eventually we talked with Angie in Ecuador and she convinced us not to change everything and she tried to to everything possible to make us an amazing schedule with very experienced tour guys. So before you cancel try to contact her. She will make it happen.!!! Thank you Angie for the experience

via Tripadvisor

Fully recommend

Long trip (6h) but our guide Ernesto made it easy. We went from Quito, passed by Cotopaxi, stopped at Tigua to visit traditional art gallery, went to Rio Toachi Canyon and amazing Quilotoa lagoon. Ernesto gave very interesting information about the culture, history and traditions and was always available to attend our requests. We stopped our trip in Baños where he arranged another guide to take us to Casa del Arbol. We are very grateful and fully recommend.

via Tripadvisor