Bamboo Rafting, Limestone Massage and Hip Strip Tour In Jamaica

Extremely Disappointing and Unacceptable Experience – Requesting Full Refund

My family and I had a truly horrible experience with this excursion, and we feel completely scammed. Our driver arrived over an hour late to pick us up, which was already concerning. Upon arrival, we were immediately pressured to pay for services that were advertised as complimentary—including water, a full body massage, and a visit to Margaritaville. We did not receive a full body massage as promised. Instead, they told us only a partial massage (from the knees down) was included, and that we’d have to pay extra for the rest. We also never made it to Margaritaville as the excursion description had stated. On top of that, I was charged for water, which was not only supposed to be free but was also extremely overpriced. To make matters worse, our driver told us that the organizers had instructed him to take us somewhere different—somewhere worse—than the location we had clearly selected when booking. This is absolutely unacceptable. I paid $260 for this experience and have been trying to resolve the issue since July 20th (the excursion took place on the 18th). I was told to wait 24 hours, which I did, only to be offered a partial refund of $40. That is not acceptable given the number of issues we faced and the fact that the experience did not match what was advertised in any way. I am requesting a full refund of the $260. Please address this promptly and professionally.

Response from the operator: Thank you for your feedback. We’d like to clarify that we do not sell or advertise full body massages in any of our tour packages. The experience includes a limestone foot massage from the knees to the toes, which is clearly stated on our website and explained by the Raft Captain before the tour begins. Our driver arrived on time for your scheduled pickup; however, you requested to reschedule, and the later time slot was already sold out, so we accommodated you at the next available time. You also requested to stop at KFC instead of Margaritaville, which was honored. The Margaritaville stop is advertised as 45 minutes, but you spent about 1 hour and 30 minutes at KFC. Complimentary bottled water was offered at pickup, but you declined and later chose to purchase water from a vendor at the rafting site. Although your concerns were addressed and a partial refund was issued, the tour provided matched what was advertised. We always strive to deliver clear communication and excellent service, and we’re sorry this experience did not meet your expectations.

via Viator

Book the raft excursion and enjoy yourself!

This was such a great excursion, from start to finish. Pick up from the resort was flawless. Our driver Pablo was friendly and on time. Mario, our raft guy was funny and relatable. Once we were done on the raft we got driven to a souvenir shop and the staff there were nice as well. Overall a great excursion, 10 out of 10 would recommend.

via Viator

Bamboo rafting

Our driver Alex was awesome. He took us to our location, helped us resolve an issue with not getting all of the pictures we paid for and brought us back to the hotel safely.

via Viator

If you have data on your phone, Google prices before you buy anything!!!!

We booked this excursion the night before as we were looking for something to do that would be shaded when my husband got a bad sunburn. Pickup for excursions is always a bit wonky. Our driver wandered around the lobby but didn't actually approach us or state outloud who he was looking for or what excursion he was picking up for, like the tour operators typically do. The drive to the river was about 20 minutes for us. We were captain Max's first raft of the day, he was excellent. He told us all about the plants and wildlife and was very entertaining. He did my limestone massage that was excellent, even adjusted his technique when he saw how ticklish I was. Highly recommend his raft! I would recommend you bring cash for the bars and for tipping, we didn't bring enough, but our driver on the trip back to the resort was kind enough to both take us to an ATM and agree to take cash back to the rafting location for Max. The hip strip shopping tour was interesting. Our return driver took us to a store he knew 'that would give us good discounts'. The store offered us free drinks, good ac, and said that everything was half off. Everything except for the alcohol apparently, because we bought 2 bottles of Sangsters rum cream there for $88/bottle. I can't say we were taken advantage of because we made the choice to buy it, but those same bottles are available at the Green Apple Store at Whitter Village across from our resort for $28/bottle with delivery to your resort. I do feel like the driver was incentivized to take us there, and that they intentionally mark up their prices 4x because we are tourists and can't price compare. Ultimately this is a 'live and learn' moment for us. They don't give you an itemized receipt either so there isn't much you can do. If you have data on your phone, Google prices before you buy anything!!!! Overall I would recommend the rafting, but I would say book your own taxi there and back to avoid the shopping situation.

via Viator

Bamboo Rafta Excursion

Keemo was a great driver! Maro and C4 were great on the bamboo rafts!! Keemo also did a great job with our tour around the island.

via Tripadvisor