Authentic Gondola Tour & Exclusive Venice eBooks

Very disappointed, extremely poor customer service

We were looking for the tour meeting point for an hour. I rang the number on the site for the guide, it was an automated answering machine and it was in Italian so I couldn't understand. I then rang customer service and was on to them for almost 20 minutes. He was trying to guide us and we ended up back where we started. When we eventually found the office,there was noone there, had someone been there we would have just missed the VR part of the trip. I found the customer service to be extremely disappointing and had no satisfaction from them . Not only did we miss the trip, no reimbursement or satisfaction from the customer service department,they didn't even reply to my emails,but also a very expensive phone bill.

via Tripadvisor

A Charming Experience in Venice

A wonderful ride through Venice’s canals with an authentic gondola experience. The team was attentive, and the agency’s organization made the moment even more special. Highly recommended

via Tripadvisor

Gliding through Venice on a gondola is everything they say it is

Honestly thought it would be touristy but it was pure magic. Our gondolier knew the quieter canals and the whole experience felt incredibly intimate. The exclusive ebooks were a wonderful surprise — beautifully done. Venice at its absolute best!

Response from the operator: Thank you for your feedback! You're very important to us! We always choose the best guides to offer excellent service! Thank you!

via Tripadvisor

Fun but understand what you are getting

This was an enjoyable time, we were a little disappointed by the fact that we thought we would each get our own gondola per booking. No where did we understand that we would be sharing the ride with others. The ride was pleasant but in future would would probably book directly with a gondola ride.

Response from the operator: Thanks for your feedback! You are very important to us! We always choose the best guides, to provide an excellent service! Thank you, we are waiting for you and we thank you!

via Viator

Perfect for a Visit to Copenhagen

This boutique hotel is extremely well-positioned, centrally, to many key features in the old part of Copenhagen. Most are within walking distance. The location of the hotel is in a quiet area, good for sleeping and resting. Stylish in the decor, with an old-world setting, in very good condition having been renovated several years ago. My room ( Twin deluxe) was very nice, spacious for 1 person, 2 would also have ample room. One small glitch - the squeaky floor. I was told that came with the age of the building and that the sound would not carry to the neighbors. The bathroom had good storage space and the shower was hot with good pressure. The window in the bedroom opened which was a bonus as the weather was quite warm and humid towards the end of August. The breakfast was a lavish buffet with hot and cold dishes and decent coffee. There are a few eating areas so crowded rooms can be avoided. You can also relax with a drink on the terrace, in the Reception area, the courtyard or outside. The Receptionists were very polite, professional and helpful. I highly recommend this hotel, especially if it's your first time in Copenhagen.

Response from the operator: Thanks for your feedback! You are very important to us! We always choose the best guides, to provide an excellent service! Thank you, we are waiting for you and we thank you!

via Tripadvisor