ATV Off Road Adventure at Pacaya Volcano from Antigua

Wyoming guys trip review

Bryan was just great and the trip was as advertised. My buddies and I had a blast. I would highly recommend this to anyone looking for some activity with great pictures and smiles all around. I read the reviews too and was skeptical. But so glad that we did it!!!!

via Tripadvisor

Great experience

We had a very nice experience driving the quadbikes with our children on the way to the Pacaya Volcano. We drove until a safe distance, where we could have a great view of it and have some fun on the way and many photos and videos... Brian, our guide in this adventure, was very helpful and responsible all the way. For us, with kids, it was a much better option than the trekking.

Response from the operator: Thank you so much for sharing your experience! We’re delighted to hear that the Pacaya ATV adventure was a great option for your family and that everyone, especially the kids, had fun along the way. We’ll be sure to share your kind words with Brian

via Tripadvisor

GREAT ATV TOUR AND SERVICE

MUY BUEN Servicio !! Great Experience. Everything was arrange from the Turisteando Team. I was in touch with them a few days in advance and we coordinate the Pick up at the Hotel, originally there was a confusion with the date and number of persons but was quickly fixed . From Antigua to Volcan Pacaya was a good 2 hrs . Then we arrive to the town where the ATV local company was located . ATV's were in Great condition. We got a Super Nice , GREAT Tour guide . There was no-one else in the group so it was like a private tour. Once we finish the bus was waiting for us and took us bwck to Antigua. Great and Fun experience!

Response from the operator: Thank you so much for your kind review! We’re very happy to hear you had a great experience and that everything was coordinated smoothly for your tour. We truly appreciate your patience with the initial confusion and are glad we could resolve it quickly.

via Tripadvisor

Spectacular tour with Bryan – 5 stars ⭐

The tour was spectacular thanks to our guide Bryan. We explored the lake and then the slopes of the volcano, learning about the history of the most important eruptions. The explanations were very interesting and made the whole experience even more special. The driver could improve a bit, but overall it was an amazing tour and definitely deserves 5 stars.

Response from the operator: Thank you for rating this experience. I'm glad you enjoyed the tour, Bryan's company and explanations. Thank you very much for your honest feedback

via Tripadvisor

Fun at first, then a dangerous accident and poor response!

I booked an ATV off road volcano tour through Viator. The scenery was beautiful and the experience started out enjoyable. Unfortunately, I had a serious accident that highlighted major safety gaps. I was paired with a very young guide and did not receive the level of instruction or hazard warnings you would expect for a high risk activity. When we entered the volcano area, the pace increased, but there were no clear warnings about dangerous sections or guidance on how to navigate them. I crashed into a ravine and fell with the ATV. The wheel came down on me. This could have been life threatening. I was lucky to avoid major breaks, but I was injured and shaken. I also had a bleeding cut on my ring finger. Water was poured on it, but there was no bandage available and no proper first aid kit at the camp. They used a napkin. A stocked emergency kit should be standard on an ATV tour. What concerned me most was the post accident response. Instead of arranging a safe return for me, I was told I was “fine” and I was expected to drive the ATV back myself. At camp, when I asked if I should see a doctor, I was discouraged from getting checked and felt rushed onto the shuttle. The shuttle driver was the one who urged me to go to a clinic and get x rays. I went to a private clinic and spent 2,180 quetzales total: 1,790 for x rays and the emergency consult plus 390 for prescriptions. It became a very expensive accident. I understand off roading comes with calculated risk, and I take responsibility for choosing an adventure activity. But better safety communication, proper first aid supplies, and a clear injury protocol would have made a big difference. I recommend the operator strengthen training and supervision, provide clear hazard briefings, control speed expectations, carry real first aid kits, and treat injuries with more caution rather than minimizing concerns.

Response from the operator: Hi Nidia, First of all, I want to sincerely apologize for what you experienced. I can only imagine how frightening that moment must have been for you, especially having the ATV fall on you and not knowing the extent of your injuries. I’m truly sorry that your adventure turned into such a stressful and painful situation. ATV tours do carry inherent risk, and while we always provide detailed instructions on how to operate the vehicles, including a practice portion on paved roads before entering off-road terrain, I understand that in the moment of an accident, what matters most is how safe and supported you feel. The initial section of the ride is specifically designed so participants can get comfortable with the ATV and so guides can assess each rider’s ability before proceeding into more challenging terrain. That said, we deeply regret that despite these measures, this accident occurred. Regarding first aid, there is a first aid kit available at the camp, and the woman who assisted you is indeed a licensed nurse. She treated and cleaned your wounds immediately. However, I completely understand your concern about the lack of a visible bandage and how that may have made you feel that the situation was not handled with the seriousness it deserved. Your perception in that moment is very important to us. You are absolutely right that, after such an accident, being asked to drive the ATV back could feel intimidating and unsafe. Even if the injury appeared minor at first glance, your emotional state and confidence after the crash should have been considered more carefully. I also understand your concern about feeling rushed due to the shuttle schedule. While the team was trying to manage timing for all guests, that should never outweigh a participant’s well-being. We genuinely appreciate you pointing out the areas where we can improve; clearer hazard briefings, stronger emphasis on speed control, more visible first aid readiness, and a more cautious injury protocol. Your feedback is being taken seriously and shared with the local team so that training and supervision can be reinforced. We are truly sorry that this happened to you, and we’re relieved that your injuries were not more severe. We appreciate your honesty and the responsibility you’ve taken in acknowledging the nature of the activity, and we also recognize our responsibility to continuously improve safety standards. Wishing you a full and smooth recovery.

via Viator