ATV, Horseback Ride, Zipline, Falls Climb + Lunch from Ocho Rios

Fun, but was ruined by additional costs.

Although the activities themselves were good, the communication was awful and to be fair there are a few points that tarnished the trip. Firstly they don't tell you that you need $20 US for lockers, as you can't take backpacks or stuff on the activities. Also on each activity you have different guides and in total there were 16 guides, all who want tips. I know they are sort of optional, but it is a bit in your face. Also at lunch you are only offered tap water free with your meal, anything else you have to pay for. Not what I expect when paying $488 dollars for the both of us. The ATVs in my opinion aren't very well maintained and several of them had insufficient brakes. Overall fun, but could be better. The communication of what we were doing, what we needed to wear and when was lacking.

via Tripadvisor

excellent

I found the start very friendly and knowledgeable, especially our tour guide. donette was excellent and very helpful. The two guys on the zip line Shaquille and his colleagues were fanatic. the horse riding was so great I would ha e gone again strait way even though I was nervous about getting on a horse.

via Tripadvisor

I love this tour

This was a great tour. There is a weight limit for the horses but overall it was a good experience. Highly recommend it

via Viator

Good events, not so good tour host. Viator should consider removing this vendor

There were huge delay gaps in the staging of the various events. This was complicated by the tour host not allowing changes and giving no refunds. Within minutes of making the reservations, I realized they did not refund or allow changes. I had mistyped and entered 8 instead of 12 guests. When I attempted to add the other 4 they would not allow the change. I got the same result. Each event was good, except the ATV. We did not know the restrictions on the event. We were also unaware of the weight limit on the horses.

via Viator

1/5

Was told to be in the lobby at 6:30 AM for pickup bus the bus didn’t show up until 7:30 then the driver told me I wasn’t on his list another bus would pick me up no one never showed. Customer service was quick with offering a reschedule or refund I choose refund I received my money back instantly.

Response from the operator: Hi Charles, We spoke on the phone regarding your reservation during your stay at your hotel. For this excursion, initially, even though you were advised that pick-up is offered from your hotel at 6:35 AM, you had arranged your own transportation, and you were provided with all the details for where to meet, the check-in process and at what time you should arrive at the latest. Unfortunately, on the morning of your tour, you called at 6:34 AM communicating your arranged driver was not responding to your calls and you would like to join the shuttle, I said it should be possible since the shuttle had not arrived at your hotel as yet and send the notice to the dispatcher even though it was literally a last-minute request. Regrettably, your driver did not receive the information intime and he did not stop at your lobby as you were not on his list for pick-up. Other guests at the Reggae and Palace lobby were picked up. The shuttle that showed up at 7:30 AM was for a different tour and your name would not have been on that pick-up list. We spoke again on the phone, and I apologized after checking with the transportation team, understanding the driver had already left when the notice of your request to use the shuttle service was received. I extended the offer to reschedule you to the next day or provide a full refund and you choose the refund option which was initiated right away. Confirmation of your refund was emailed a few hours later after a brief follow-up with your booking agency.

via Tripadvisor