Aqualand El Arenal Day Trip with return bus and entrance ticket

Amzing

Amazing experience Amazing value for money

via Tripadvisor

Well-kept varied park

Had a great day at Aqualand. Well-kept park and varied slides. Lucky that was not very crowded and waiting times quite short. What I didn't like was that for loungers an additional 5€ is charged per lounger and also lockers cost 7€. Prices are high, or you lie down on the meadow. But I didn't like making money, so a star deduction.

Response from the operator: Hallo 🌞💦🎢 Vielen Dank für Ihre Rückmeldung! Es freut uns sehr, dass Sie mit uns einen tollen Tag im Aqualand El Arenal Day Trip with return bus and entrance ticket verbracht haben und den gepflegten Park sowie die abwechslungsreichen Rutschen genießen konnten. Schön auch, dass es nicht zu voll war und Sie kurze Wartezeiten hatten. Wir verstehen Ihre Anmerkung zu den zusätzlichen Kosten für Liegen und Schließfächer. Diese Preise werden direkt vom Park festgelegt und liegen leider nicht in unserer Verantwortung. Unser Ziel bei Nofrills Excursions, den Experten für Ausflüge auf Mallorca seit über 20 Jahren, ist es, unseren Gästen einen gut organisierten, bequemen und stressfreien Zugang zu solchen Attraktionen zu ermöglichen. Wir hoffen, Sie bald wieder auf einer unserer Ausflüge begrüßen zu dürfen! 🌴✨ — Das Team von Nofrills Excursions

via Tripadvisor (translated)

Aqualand Day Trip

We booked this day trip before we arrived on holiday. We were picked up from our hotel at 9.35am. The driver and No Frills member of staff were extremely friendly and helpful. The only problem we had is that we were picked up at 9.35am and didn't arrive at Aqualand until gone 11.30am so it took over two hours after all the pick ups. We were then told we have to be back at the coach for 16.45. We just felt that most of our day had been lost and would have been better to be picked up earlier. The trip was good but in hindsight we should have realised just how busy it would be in August as by the time we got there the queues for the slides were extremely long so we couldn't get on the bigger slides. I think the money we paid and the time we had there, we wouldn't look at doing a trip like this again. I will say though that any contact we had with No Frills before the trip, we found the staff to be extremely helpful and answered any questions that we had. I would use No Frills again if we were to go on a different trip but would check the drop off and pick up times first.

Response from the operator: Dear traveller Thanks for taking the time to share your experience on trip advisor. The tim9ng we have was set a few years ago after doing a research and interviews to over 200 travellers. The time allows clients to have breakfast, and we still give same amount of time (or ven more) than any other companies. hope this helps

via Tripadvisor

Poor service

Not great. After using no frills for our trip to Western Water Park, I now fully understand why it is called "No Frills." It is important that people staying at Pollensa are aware of how long the journey takes. First, we had to take a taxi from our hotel (in Cala San Vicente) to Habitat Apartments in Pollensa. There, we were picked up by No Frills at 9.15am. They then picked up several others from other meeting points in Pollensa. After that we got dropped off in Alcudia. There we waited 20 minutes to be picked up by another coach. It then picks up others again and finally gets onto the highway. It then drops people off at Marina Land first and finally we get to Western Water Park. I therefore started my journey at 8.45am from my hotel and got to Western Water Park at 11.30am. The journey with No Frills started at 9.15am therefore it took them a total of 2 hours 15 minutes to get us to the water park. On return, again they dropped off so many people that it took approximately another 2 hours. When we requested a drop off to our hotel in Cala San Vicente we were told that was not possible by Elaine their staff member. We were therefore dropped off again at Habitat Apartments (therefore I had to call a taxi again to return to my hotel). I found Elaine not very helpful or particularly warm. The package also stated I would get two free sunbeds but I was only given one by her. Note the price however for their tours is not No Frills. We paid €186 for 2 adults and 2 children. As a result of all of the above, I would not recommend this tour company at all.

Response from the operator: dear traveller we take zero tolerance to false accusations and blackmail threats as you have done. So we will not even reply all your false accustaions. thanks

via Tripadvisor

Good day, bad provider

The water park itself was brilliant, clean and a great choice of rides. This excursion was shocking though - book with another provider!! The bus journey was a shambles and so unorganised, refusing passengers on and then turning around to pick them up.. giving us the incorrect pick up point, no communication at all on when to get off (they had us randomly swap buses mid journey) we ended up so late arriving that we couldn’t get on all the rides due to time! No Frills Excursions were absolutely terrible😞

via Viator