Alternative Tour Amsterdam | Drugs Story, Street Art & More

Review of two half’s

No 1 tour- Essential Amsterdam walking tour with Felipe. Excellent tour in which we could ask questions, we learned a lot and the pace was comfortable. No 2 tour- Alternative tour with Alessio. 3/5, he often forgot what he was saying part way through and other people on the tour were constantly interrupting saying about their city etc. We didn’t cover a lot of ground, we moved very slowly and we didn’t feel as though we learned a lot compared to the tour above.

via Tripadvisor

Tour cancelled without notice with last minute solution

We booked an “Alternative Tour Amsterdam | Drugs story, street art & more” via TripAdvisor, so paying one euro more than buying directly on the company’s website (freealternativetouramsterdam). So far all acceptable, however, once we arrived at the meeting point, there was no our guide and above all none of the guides really present was there to administer this type of tour. From them we were given information on the spot, informal and conflicting with the absence of our guide (and the fact that he did not respond to our messages) and, above all, we never received any official communication from either the company or TripAdvisor. Instead, kindly, we were given the opportunity to join an ordinary walking tour (which we had already done) or receive back the money from our reservation (unclear how and how much). We opted to redo the ordinary tour and, luckily, our new guide has included in his own tour some alternative info.

Response from the operator: Dear Caterinal, Thank you for taking the time to share your experience. You are absolutely right. The tour should have taken place as booked, and you did indeed book this tour with us. We sincerely apologize for what happened. This is not how our tours are supposed to run, and we fully understand your disappointment. We are currently investigating internally what went wrong, so we can make sure this does not happen again. Normally, all of our tours run as scheduled, and this is something you can rely on when booking with us. Unfortunately, in this case, we clearly fell short of that standard. Thank you again for your feedback, and our sincere apologies for the inconvenience. Kind regards, Tim Lunshof

via Tripadvisor (translated)

Alternative tour of amsterdam

We bought this voucher, but the guide said afterwards: you have not paid yet. I have to pay a lot for the tour to do, so you have to pay 2 euros each to cover those costs. Then I haven't earned anything. Someone who wanted to leave he called back: you have not yet paid a tip. Although the guide was very sympathetic and gave a pleasant playful tour, I found this an unpleasant ending. I don't think tipping is normal anymore, but to say how much you have to give...then this should be better described when buying

Response from the operator: Bedankt voor je review, en fijn om te horen dat je de gids en de rondleiding leuk vond. Helaas mogen wij bij de verkoop van de voucher niet vermelden dat de aanbetaling voor deelname niet het totale bedrag van de tour is. Deze kleine vergoeding gaat niet naar de gids, maar naar het bedrijf, zodat we meer mensen kunnen bereiken en blij kunnen maken met een rondleiding. Een fooi aan het einde, als de tour naar wens is geweest, word meer dan gewaardeerd.

via Tripadvisor (translated)

Great experience. Highly recommend the “Alternative” tour.

The tour was fantastic! I leaned so many things about the city. Gerben was entertaining and good company. I highly recommend the “Alternative” walking tour. Fine for teenagers.

Response from the operator: Hi there, Thank you so much for your wonderful feedback about the Free Alternative Tour Amsterdam. We’re thrilled to hear that you had such a great time exploring the city with Gerben. He’s an amazing storyteller with a real passion for showing the creative, offbeat side of Amsterdam, so it’s fantastic to know you enjoyed his company and learned a lot along the way. We’re also really happy that you found the tour suitable for teenagers — we always aim to make it fun, insightful, and engaging for all ages. Thanks again for recommending the Free Alternative Tour Amsterdam. We hope to welcome you or your family on another one of our tours in the Netherlands soon! Kind regards, Tim Free Alternative Tour Amsterdam

via Tripadvisor

A walking Tour with Wit & Humour!

An amazing experience with Sergio our tour guide. With his wit, humour and interesting stories, we walked around the sights of Amsterdam listening to Sergio's every word. He was a true professional, full of empathy and caring to all his attendees, listening to their questions and requirements. This tour was not full of facts, numbers and a guide pointing to the tourist attractions, but with true life stories and history. A wonderful experience, magical and enlighting. i left knowing more about the residents of Amsterdam, than any website. Thank you Sergio, for being Mr Amsterdam!!

via Tripadvisor