Adventure Boogies Drive

Redo

Amazing and recommend Cool to redo

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Exceptional

Our experience all together was exceptional. Everyone was extremely friendly and welcoming. A time was had!

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An unforgettable experience from start to finish!

We had an amazing experience from beginning to end! It was a full-day excursion packed with activities, and everything was very well organized and ran right on schedule. We rode buggies, went horseback riding, did several zip lines, visited the cave/cenote, and learned about the local culture at the Taíno village. Lunch was also included, which made the experience even more convenient. There was so much to do, but we never felt rushed. The staff kept everything organized and made sure we had a great time throughout the entire day. Every activity was fun and memorable. Definitely one of the highlights of our vacation. 100% recommended! We would absolutely do it again!

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Poor safety issues & rushed trip

Well what can I say. The only day we had torrential rain and a thunderstorm which began literally as we were being picked up at the hotel. The best idea would have been to cancel - on a bus with open sides I was soaked on my right side before we got to the venue! We were told the trip included - - buggy drive - pool party in cave - Dominican evening meal - dancing with open bar - return to hotel around 10.15/30 pm What went wrong? - no safety demonstration before getting into buggies - once inside - my seatbelt was not working & helmet did not fit any of the 3 in t e party & they were happy for us the leave base like that! My husband refused to drive until we were all securely inside and all seat belts fastened & everyone having a helmet that at least finished - having to pay $90 upfront fir photos before even leaving base - other drivers trying to overtake - dangerous and eventually getting pulled up my guides - once finish buggy drive rushed into area , some background information & dancing about Dominican Republic itself THEN all power went out - standing around in the dark fir 65 mins+ whilst trying to sell us coffee / hot chocolate/ cigars with no information given - sitting down to meal , cold, due to power cut - by then most people just wanted to go back to hotels - 10 mins in cove - power went out , whilst people in the water! - 10 mins dancing & open bar - total waste of time - issues with photos, no time to view & losing power when trying to save - wait for bus to return back to hotel - arrived back 11.47 pm , cold, wet and very dirty! What went right? - buggy easy to drive, brake and accelerator - guides ensuring overtaking not happening and stepping in when it did - opportunity to swap drivers 1/2 way if wanted, I choose not too after issues with seat belts This trip was £320 for 2 adults & 15 year old. The cove pool was not really suitable for a 15 year old girl when the very limited time inside they were screaming ‘SHOTS’ on repeat & she couldn’t join in . Plus extra $90 for photos before even, disappointed with some, driving in buggies were ok. We did express our disappointment on the evening and seemed to fall on deaf ears. Speaking to others around us the general feeling was massive disappointment and wanting a refund. The following day we did express our covers around safety and lack of activities due to the power cut for a long period of time. It seems lots of other people did the same thing as our Tui rep was aware of this issues and we were issued with a £160 refund, 50% back. Which was fair. The photos are due in email 9 am the following morning - this did not happen but finally arrived around 5.30pm later that day. I would not recommend this trip due to safety issues at the beginning for us. The power cut happened- sometimes these things happen but then they rushed everything else & was ridiculous, waste of time. The same company do other buggy trips and zipline, based on this experience I would not be doing either of these trips.

Response from the operator: Thank you for taking the time to provide such detailed feedback about your recent buggy excursion with us. We sincerely apologize that your experience fell so far short of your expectations, and we deeply regret the series of unfortunate events that impacted your evening, starting with the torrential rain. Please allow us to address your concerns directly: Safety & Equipment Your comments regarding safety are our absolute top priority. It is completely unacceptable that you were not given a proper safety demonstration and that you encountered malfunctioning seatbelts and ill-fitting helmets. We are incredibly grateful to your husband for insisting that everything was secure before departing. We have immediately escalated this to our operations and maintenance teams. A full inspection of our safety gear and buggy restraints is underway, and we are strictly enforcing our mandatory safety briefings with all staff. Power Outage & Delays While we cannot control the local power grid, we take full responsibility for how the situation was managed. We apologize for the 65-minute wait in the dark, the resulting cold meal, and the rushed nature of the activities that followed. We also deeply regret that this caused your return to the hotel to be delayed by over an hour. We are currently reviewing our emergency backup protocols to ensure our guests are better informed and accommodated during unexpected blackouts. Excursion Atmosphere & Photos We are sorry that the environment in the cave pool was not suitable for your 15-year-old daughter. We aim to create a fun, family-friendly atmosphere, and we will review the entertainment style with our staff to ensure it remains appropriate for guests of all ages. Additionally, we apologize for the aggressive sales approach regarding the photo packages and the delay in delivering them to your email. The Positives We do want to thank you for recognizing the efforts of our guides on the trail. We are glad they successfully managed the drivers who were attempting to overtake, and that you found the buggies themselves easy to handle. We note that your Tui representative was able to step in and issue a 50% refund. Given the compromised safety procedures and the disruptions caused by the power outage, we completely agree that this was a fair and necessary resolution. Your feedback is invaluable and serves as a critical tool for us to improve our operations. We are truly sorry that we let you down on this occasion, and we hope you might consider giving us another chance in the future to provide you with the high-quality, safe, and organized experience you deserve. Sincerely, The Management Team

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Great!!

We loved every minute of the experience. Very great service. Everyone is super attentive to their clients. I really liked the night tour because the boogie experience was very different.

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