5-Hour Toledo Half-Day Tour from Madrid: Uncover Medieval Magic

HOLIDAYS IN MADRID AND ANDALUSIA

We book this tour ahead of time and immediately the manager contacted us to let us know the driver name and information, also the kind of clothes to wear and the weather expected. This give us a good feeling and decided to book another tour to visit Avila and Segovia. All went smoothly and we see a lot of monuments, the driver took suggest the route to avoid meeting the touristic buses and been able to see Toledo monuments more relax, also went to the hill nearby to have a panoramic and we stop in a higher point to been able to take photos alone. The drive to Toledo was comfortable and quick and Joan (our driver) meet all the expectations. We ends up doing two more tours with him the same week!

Response from the operator: Thank you very much for the review.

via Tripadvisor

Excellent tour and plenty of hidden gems!

My boyfriend and me booked this tour and it was the best tour we have ever had! Completely personalised and tailor made to suit our needs and interests. Andres was our driver and his English is excellent. He went above and beyond to show us the most interesting places in Toledo, as well as hidden gems that we would have never found on our own. He has lots of interesting stories to tell and was very pleasant to spend the day with. He gave us great recommendations for restaurants off the beaten track and helped us to avoid tourist traps. Highly recommended if you want a special and very unique day tour from Madrid!

Response from the operator: Dear Laura, thank you very much for the comments, hope you had a great time with us and enjoyed the tour.

via Tripadvisor

Overpriced "tour" - you get a driver for the day, not a guide

In August 2018, we booked the Toledo 8 hour private tour with this company for $925 for four people. What we received was nowhere near worth the cost. We felt VERY RIPPED OFF so we will post a review describing our experience. Our tour guide was very knowledgeable. He was very nice, and he spoke English well. He had a lot of information about all areas we were in, which was very helpful and appreciated. However, we felt that he took too way too many opportunities to take a break and leave us alone to explore sites. He would walk us to a location, and then tell us to go by ourselves, which we did not like and did not appreciate. We were paying for a full day private tour with a guide, not for a driver. For example, on the way to Toledo, we told our guide we'd like to see the Jewish Quarter and if there is a synagogue, we'd like to visit. When we got there, he walked us to the first synagogue, and told us to go inside ourselves and look around, that it would take about 30 minutes. He did not offer to go in with us and did not go in. I was unsure if he would have to pay to enter and that was why he was staying back, so I did not push the issue. We toured that synagogue for about 30 minutes, then he walked us to the next one. While walking between sites, he did give commentary and information on the areas. However, when we got to the 2nd synagogue, which was also a museum, he again left us alone and said it would take about 45 minutes. He did not go in with us to this site, either. There was no one in either site doing tours, so we had to walk ourselves, or buy the audio guide. We spent 45 minutes there and came out to meet Our guide. He then told us he would walk us to a place for lunch, and after lunch we should go to the cathedral, and then have free time to shop on our own. He brought us to the restaurant and it was 1:15 pm. He told us he'd meet us at 4:45 pm. We were very, very surprised that he left us for another 3 1/2 hours on our own. We did not even enter the cathedral, as it would have cost close to 40 Euros for the four of us, and without a guide, we felt that was not worthwhile. On the way back to Madrid, because I felt we didn't really get much out of this and because we left Toledo early (around 4:30), we asked him to drive us to some sites in the city. He said he'd go through a nicer area of town, and then to the bull ring. When we got to the bull ring, he described it, then told us we could walk around there on our own and take pictures, which we did. Again, we were paying for a tour and guide, which is what was described on Viator. But this “guide” was leaving us to do a lot on our own. In fact, between the two synagogues, lunch, the cathedral, and shopping, we were without our guide for 4 hours 45 minutes of our 8 hour tour. Over half of the time. I felt that we were taken advantage of and did not get what we paid for. We emailed In & Out Tours Madrid to let them know we were unhappy. They responded that the description of the tour may have led us to believe we should have a full day guide, but that it was a mistake that he'll correct for the future. No offer to compensate us for an overpriced driver for the day. WE DO NOT RECOMMEND THIS TOUR OR THIS COMPANY.

Response from the operator: Dear Mr. Michael, Once again thank you for your feedback, it helps us to improve our services. As mentioned in the mail we sent you, the description of driver/guide must have led you to think there was a tour guide with you all day, but to clarify this, the description and information of the tour itself was very clear there was no licensed tour guide included and that the driver will take you to the places you choose to see and explain you what is about. Your driver/guide fulfill his duties during the tour as you mentioned perfectly in your comments above "Our tour guide was very knowledgeable. He was very nice, and he spoke English well. He had a lot of information about all areas we were in, which was very helpful and appreciated." As a private tour he showed you the locations you was interested in (that´s why you pay more for a private tour than for a group tour with more tourists). We wish you had taken the chance to inform us during the tour about your disappointment so we could have done something. Best regards,

via Tripadvisor

Full day of great history and more....

Magnificent experience. This was our best guided tour. I mean, we were really guided person-to-person throughout the whole Toledo city with all the history and details of everything. We had time to see all the main attractions, had la very nice lunch, and actually walk a lot through the beautiful historic city.

Response from the operator: Dear customer, Thank you for your review, hope you had a great time and see you again soon.

via Tripadvisor

Piligrimage

Beautiful city and church. Worth to visits especially many places. The Cathedral was so unique and very beautiful.

via Viator