3D2N Rinjani Summit & Lake & Hot Springs

My solo rinjani experience with JiNasti and Rinjani Samalas

Coming solo, I wanted to join a group as it will be cheaper. I contacted about 10 diff agencies. Rinjani Samalas is the only one that offered me a group and hence a group price. Even though I pay the 3 to 5 people price, I went on a 2 people group in the end and they didn't force me to pay more, they keep to their word. It was well worth the price especially I have a room to myself the first night and a private transfer from the airport to Villa Bambu. . JiNasti Aka Nas was my guide. You can tell he is introverted so he doenst talk much but he is the nicest person ever. He is also so fit and so strong. My group consisted of him, his brother na his brother in law which were our 2 porters! which cooked very excellent and very very huge portion food for us! Nas is always there to help us. the service is perfect I wouldn't even call it actual hiking HAHA. they set up the tent for you before you're there, cook for u, set up chair and take for you, collapse the tent and clear ur rubbish, and they have to carry all these ingredients and tools up by themselves. In short you can literally show up with your clothing and your jacket and climb the mountain. Despite not earning much they never compromise on quality and service. . I unfortunately lost my camera and some money on this trip. But I would like to take this opportunity to mention how great their customer service is. Nas and Azmi as well as Moon immediately tried to help me find and ask around. This is my fault not their fault that I lost my things but I'm glad they took it so seriously and even went back to that place at night to help me check the sleeping bags. Even though it cannot be found in the end Azmi told me he will make sure in the future hikers will leave their valuable with the porters so this never happens again. . Oh yes now that Ive mentioned porters! They are amazing. They helped my buddy carried almost all this stuff down without asking for a single cent! This is the definition of safety first. . My buddy and I wanted to go torean despite of our lack of fitness. Nas being worried for our safety sat us down and gave us a talk. in the end we decide to not go torean and come down via sembalun. This decision literally saved our lives as Torean is much much harder and riskier! Nas is very professionals. He knows that by suggesting a chnage in route he risk having a bad review but for our safety he didn't keep quiet and told us the truth about what he thinks. trust you guide and nas is really a good one to trust. . He does walk a little fast though (he's super fit!) so if you're a slow walker do let him know haha. . PS. 1 thing I hope they would have as a solo traveller is hosting open tours! As I would love to meet new people while hiking.

Response from the operator: Thank you so much for this incredibly detailed and thoughtful review. We are absolutely thrilled to hear that you had such a fantastic experience with us and that we were able to deliver on our promise of a quality, worry-free adventure. ### **Our Commitment to You** We are so glad we could accommodate you as a solo traveler and still honor our group pricing. We believe everyone deserves a chance to experience Mount Rinjani, and we always strive to find a solution that works for our guests. It's a testament to our commitment to integrity that we kept our word, even when your group size changed. **A Special Shout-out to Our Team** Your kind words about **Nas** are truly appreciated. He is an outstanding guide—introverted, yes, but his actions speak volumes about his kindness, strength, and professionalism. We are also very proud of our porters, including his brother and brother-in-law. They are the backbone of our operation, and it’s wonderful to hear you enjoyed their delicious and generous meals. They work tirelessly to make sure every detail is taken care of, from setting up your tent to cleaning up the campsite. Your description of the experience as "perfect service" where you "literally show up with your clothing and jacket" is exactly what we aim for. Our team handles the heavy lifting so you can focus on the climb and the incredible views. **Safety and Customer Care** We were very sorry to hear about your lost camera and money. While we know it's a frustrating situation, we are grateful you highlighted how seriously our team takes guest safety and well-being. **Nas**, **Azmi**, and **Moon** immediately went above and beyond to help, even returning to the campsite at night to search for your belongings. This is a core part of our values—we treat every guest with care, whether it's an emergency or a simple request. We have already taken your feedback to heart and are reinforcing with our guides that hikers should store their valuables with porters to prevent such incidents in the future. Your experience on the Torean route truly underscores our guide’s professionalism. **Nas** prioritizing your safety over the possibility of a negative review is a prime example of why we trust him completely. His honest and direct advice likely saved you from a very difficult situation, and we are so proud that he made the right call. **Your Feedback** Thank you for your feedback about open tours for solo travelers. We understand the desire to meet new people and will definitely consider this for our future offerings. It's a great idea that could enhance the social aspect of the climb. We are honored that you chose Rinjani Samalas. It was a pleasure to have you, and we hope you'll join us again for another adventure soon.

via Tripadvisor

Great Rinjani experience

Amazing experience with Nas and his crew. Cannot recommend enough! The food they made was plentiful and delicious. I would do it again in a heartbeat!

Response from the operator: Thank you so much for your wonderful review! We are so happy to hear that you had an amazing experience with Nas and his crew. It's great to know that you enjoyed the food so much—our team works hard to make sure everyone is well-fed and energized for the climb. We'll be sure to pass on your kind words to Nas and the rest of the crew. They'll be thrilled to know their efforts made such a positive impact on your trip. We can't wait to welcome you back for another adventure!

via Tripadvisor

Highly recommended Guide Naz and his team!

I was very thankful to the team who helped, supported and encouraged me for my attempt to summit Mt Rinjani. Though it was our team-lead who made most of the arrangements for the trip, Mr Azmi, who is our contact point for this trip was very friendly to every one in our team. The villa stay before the hike was nice and comfortable. The staff tried to communicate with their basic English to make us feel at home. The live band at the restaurant in the nite was a nice touch to end the evening. Even when we returned frm our hike, Mr Azmi and his team were thoughtful and kind to offer help and support for our second leg of the trip. My heartfelt thanks and loads (x3000) of appreciation to my guide, Naz and his team of porters-cum-chef, who made the entire 4D3N adventure a very memorable one. The entire journey was not easy for most, and this is the first time I ever wanted to give up and not to summit. But my very supportive guide, Naz, encouraged me and I finally made it! At one point, seeing me in desperation, he wanted to hold my hands to pull me along, but the stubborn me still wanted to do it myself. Hence, he silently walked beside me, always keeping a lookout for me when we were ascending. Being a slow hiker, and wanting to enjoy the scenery, I happened to be always the last person, but Naz will always paused at some point to ensure I was within sight. Being a very attentive guide, he noticed each of our team-members’ characteristic and personality and he remembered our preferences, likes/dislikes. He was also a very fast learner, picking up new English words, ways to take REALLY NICE photos for each of us, and able to crack a joke when we needed that motivation. His thoughtfulness came in many small areas like always checking whether we had sufficient water and snacks along the way. The amazing porters-cum-chef were equally attentive to our needs and preferences. They took noticed that our portions of food, our preferred choice of food, and even tried to communicate wit the very minimum English they can speak. Most of them were shy but very happy to welcome us. Their meals were like luxuries to us esp. after a long walk. Even a basic instant fried noodle/noodle soup, they made sure it was a balanced meal wit protein and vegetables. The amazing thing is they can even cook pasta on the trail! every plate of fruits and every meal were nicely plated, and they even surprised us wit cold drinks like coke and pocari! The meals were more than just basic food, but refuel us wit lots of energy! The little treats like fried banana and pop-corn brought us joy when our energy level was zero! The porters were very resourceful, always able to setup tents at ideal and scenic spots that we wow-ed every time we returned to the tents! Overall, I strongly recommend Rinjani Samalas Tour & Trekking if you want to have a memorable experience at Rinjani, and ask for Guide Naz!

Response from the operator: Thank you so much for taking the time to write such a detailed and heartfelt review. We are incredibly moved by your words and are so proud to have been a part of this special journey for you. Your feedback perfectly captures the essence of what we strive to offer, and we will share every word of this with our entire team. --- ### **A Team Effort** It’s wonderful to hear that your experience began with a warm welcome from **Mr. Azmi** and his team, setting a positive tone even before the climb started. We believe that hospitality and genuine care are key, from the moment you arrive at our comfortable villa to the moment you are on your way home. It means a lot to know that his support, along with the kindness of the villa staff and the live band, made you feel so at home. --- ### **The Unforgettable Guide: Naz** Your description of **Naz** is truly special. We know that the journey to the summit of Rinjani can test a person's limits, and we couldn't be prouder of the way he supported you every step of the way. His quiet strength, attentiveness, and unwavering encouragement are exactly why he is such a valued member of our team. It’s no surprise that he noticed your characteristics and preferences—his focus is always on the individual needs of each hiker, ensuring your safety and enjoyment are his top priorities. We will make sure he knows just how much his support meant to you, and how his subtle guidance helped you reach the summit. --- ### **The Amazing Porters & Chefs** And of course, we couldn’t do any of this without our incredible porters. They are the true heroes of the mountain, and it's fantastic to hear how their work elevated your experience from a simple trek to a memorable adventure. We are so glad you enjoyed their delicious and beautifully presented meals—they truly are artists in their own right, and their ability to cook such amazing food on the trail is something we’re all in awe of. Their small gestures, like the fried bananas and cold drinks, are all part of their commitment to making sure you have everything you need to keep going. Thank you once again for your powerful recommendation. It was an honor to be a part of your Rinjani story. We hope to welcome you back again someday for another incredible adventure!

via Tripadvisor

Well-organized and beautiful hike

A well organized trek end to end. Our guide - Nas - was very helpful. We could make it to summit due to his patience. Porters (Madi and Awan) always picked very beautiful spot to camp and got everything ready before we arrived campsite. Food was also very good for a hike. We particularly like the curry. Pickup and drop off was on time and comfortable.

Response from the operator: Thank you so much for your wonderful review! We are so happy to hear that your trek was well-organized and that you had such a great experience. We will be sure to pass on your kind words to **Nas**. We're incredibly proud of his patience and dedication, which helped you reach the summit. Your success is our success, and he will be thrilled to know his support made all the difference. A special thank you to our porters, **Madi** and **Awan**. They are truly the unsung heroes of the mountain. It's their hard work and keen eye for beautiful camping spots that make the trek so comfortable and memorable. We're glad you enjoyed their delicious cooking, especially the curry! Thank you for choosing us for your adventure. We hope to see you again soon for another trek!

via Tripadvisor

Rinjani Hike 3D2N

I recently embarked on a very tough hike with Rinjani Samalas Tour. Their team from Azmi to their guide Mas Surya and together with his two porters Mas Isan and Mas Karno was superb. Mas Surya provided us with excellent motivational and moral support throughout the hike. He even captured good moments of us hiking up😂 at times where we need to slow down he paced accordingly with us and joke around so that we are not too tense and lively in order to continue up. Mas Isan and Mas Karno they are superb with their cookings. We get fried chicken, spaghetti, gorpes and even popcorn not forgetting the various drinks they have too. Woww!! I wonder what’s not there in their basket. It’s like a walking kitchen.😂 Rinjani Samalas Tour has taken care of us very well and ensure that we are well fed and hydrated. Thank you to all of them, without them we won’t be able to reach the peak🫰🏻

via Tripadvisor