3 Hours Half Day Tour Buggy Macao Beach cenote Hotel Pickup

Disappointing Experience – Poor Communication and Unclear Expectations We booked the Punta Cana Funtastic Adventure Buggy at Macao Beach with a confirmed hotel pickup at Cap Cana. Less than 12 hours before our scheduled tour, we were contacted by the operator and told to meet at a random blue gas station an hour and ten minutes before our original time. This location was not part of our reservation, and we felt uncomfortable with such a last-minute change. When we pushed back, we were told we could be picked up from the hotel for an extra $15 per person. After speaking in Spanish, my husband was able to get them to lower the price by $2.50 per person, which felt like arbitrary negotiating. At that point, we no longer felt safe or confident in the operator’s reliability or transparency and requested a refund. We were told to “take it up with Viator.” Viator acknowledged that the pickup change was not in line with the original booking but would only pass on the refund request to the operator. We’re still waiting on resolution. We would not recommend this company. If you’re staying in Cap Cana, go with one of the trusted providers your resort recommends. The Hyatt had several reputable companies on-site.

via Tripadvisor

We expecting to go to the...

We expecting to go to the blue cave, but we end up going to a public beach and a very dirty river, the local market(Mercado) should be omitted, some parts are unsanitary with strong odors where the raw meat is located.

via Viator

Extremely Unsafe Operator

Late for pick up, horribly unsafe driver, only 5 horses available for horseback ride, yet booked 7 people. Then the horse bucked my husband off and fell on top of him. The only offer for assistance the tour guide gave was to stop and get him some Tylenol. Needless to say, we never got to ride the horses. Cigar factory was good. River was absolutely disgusting with trash everywhere. Not sure why this is even a stop. Lunch felt extremely low budget-tour guide brought in bottles of water from a cooler instead of purchasing drinks. NEVER went to Blue Cave. Cathedral was beautiful but extremely rushed with no information provided. Will NEVER again book with this operator. Extremely disappointed and worried about the safety of anyone else who books with him. My husband is still trying to recover.

via Viator

A nice experience!

Vasili our best guide made us be a part of Dominican history and life. Very knowledgeable and provide a lot of info! Very helpful! The day was nice! Many thanks!

via Viator

Good Experience

My family and I had a great time. Carlos was nice and accommodating to our time restraints and tried his best to get us back in time. I would say that the 6am option was not truly available, however, this may be because there wasn’t enough passengers, so we had to join the next tour time. Our tour was a bit different and I think this was due to our time restraints. I’d also like to note that my two small children were me and my boyfriend (ages 1 and 4years old). We went horseback riding on the beach, which was nice. We visited the cigar factory and were able to get free samples to take home. When visiting the river we did not have time to go in the water, but I did not see anyone else in the water while we were there. Visiting the Dominican home was nostalgic! It reminded me of when I use to visit my paternal grandmother’s house back in St Vincent and the Grenadines as a child. It was nice seeing my daughter experiencing this and she interacted with the young girl on the land. My boyfriend and Carlos picked some mangoes from the trees and he absolutely loved it! We visited the church but mass was taking place so we couldn’t explore inside, which was fine. The only note I will give is to bring toilet tissue or wipes if you want to use the bathroom on the stop. The restaurant was cute and we had the entire place to ourselves. There was a little miscommunication when it came to the food but everything was situated and fixed. We did not have enough time to go to the market nor back to the beach for a swim, due to us having previous engagements. Another note to bare in mind is that the driving time is not included in the trip time. So depending on where your hotel is located, add an extra hour each way for driving and possible traffic just in case.

via Tripadvisor