3 Hour Private Hike: Mountain Nevado Toluca from Mexico City

Not Worth It if the Crater Is Closed

We booked this tour expecting to see the volcano crater, but the company never informed us that the crater was closed for safety. We only found out after booking, even though we had been communicating with them on WhatsApp. If we had known in advance, we would have canceled the tour. The hike was very disappointing—it felt more like a short morning walk to a boring hill than the volcano hike we expected. The tour description should be updated because you don’t actually get to see the crater. The only highlight was our guide, Richard. He was kind, patient, and did his best to make the experience enjoyable. I would recommend Richard as a guide, but I cannot recommend this tour unless the company is more transparent about the itinerary.

Response from the operator: Thank you very much for taking the time to share your experience. We sincerely regret that the tour did not meet the expectations you had when making your reservation. We would like to clarify that, due to the current safety conditions and restrictions at Nevado de Toluca, access to the crater was closed at the time of your tour, remains closed, and continues to be unavailable. To ensure that you would not miss the opportunity to enjoy a high-altitude hiking experience during your visit to Mexico, we offered the Iztaccíhuatl National Park as an alternative. We understand that this is a different experience, as Iztaccíhuatl does not have the crater or the lagoons that make Nevado de Toluca so unique. For this reason, two days before your tour, we sent you a WhatsApp message informing you about the change of destination, as we had been in contact with you throughout the booking process, just as you mentioned in your review. We sincerely apologize if this information was not clear enough or did not meet your expectations. We especially appreciate your kind words about Richard. We are delighted to know that his professionalism, patience, and positive attitude made a meaningful difference during your experience. We will certainly share your recognition with him. We truly value your feedback, as it helps us improve the way we communicate changes like these, especially when they are beyond our control and are made for the safety of our guests. We hope to have the opportunity to welcome you again in the future and provide you with an experience that fully meets your expectations.

via Tripadvisor

ALL WAS GOOD!

I was in a trip with Ricardo. I originally planned to hike a different mountain, but it turned out to be closed. Fortunately, I was offered an alternative route—and it turned out to be a great choice. The hike was a really good workout and the views along the way were beautiful. As it happened, I was the only participant in the tour, so it felt like a private, exclusive experience. I really appreciated the flexibility and the personalized attention. Overall, I was very satisfied and would definitely recommend it.

Response from the operator: Hello, thank you very much for your comment. It helps us to improve. We are very happy that you enjoyed your tour . We hope to meet you again in your next visit to Mexico city. Hugs from México!

via Tripadvisor

Extremely bad experience, avoid at all

This was one of the most disturbing tour experiences I have ever had, and I feel it is important to warn other travelers. The guide (Ruben) behaved in a highly unprofessional and concerning manner throughout the hike. He provided almost no explanation about the area, did not manage the group, and often walked far ahead of everyone instead of guiding. During the descent he repeatedly stopped to chat with strangers and paid little attention to the group’s progress or safety. The most serious incident happened when my friend was simply taking a photo of himself. Ruben approached him aggressively, threatened to hit him, and then struck him. My friend did not touch him at any point and was only trying to move away from the situation. A guide threatening violence toward a guest is extremely serious and unacceptable. What made the situation even worse was the response from the company. Instead of asking for our side of the story or conducting any investigation, they immediately contacted us to relay Ruben’s accusation that we had “physically assaulted” him. This was completely untrue and felt like an attempt to shift responsibility without any effort to understand what actually happened. We were also uncomfortable with the way we were treated as Asian guests, as Ruben’s attitude toward us felt hostile and disrespectful. Safety should be the most basic responsibility of a tour company. Unfortunately, this experience showed the opposite. If a guide behaves aggressively toward guests and the company responds by accepting the guide’s accusation without investigation, that raises very serious concerns. Travelers should be aware of this before booking.

via Viator

Got engaged in the Nevado

We had an amazing time. Ruben was very punctual and picked us up right on our doorstep without any complications. At the Nevado, he provided us with hiking sticks and kept checking in with us to make sure we were feeling ok with the altitude. When my partner proposed he immediately took videos and photos of us and send them to us! Overall, great hike, and beautiful scenery.

Response from the operator: Congrutalions on your engagement and whats better thanks you for having us participate in this event. I hope you enjoyed it too much. Hugs for you and your partner. Enjoy your trip. We hope to see you soon

via Tripadvisor

A wonderful hike, knowledgeable guide, and beautiful day!

Professional staff, gorgeous early morning hike, friendly guide (Ruben), patient and kind, spectacular views, safe driving, easy to book and schedule: highly recommend!

Response from the operator: Hello, thank you very much for your comment. It helps us to improve. We are very happy that you enjoyed your tour with Ruben. We hope to meet you again in your next visit to Mexico city. Hugs from México!

via Tripadvisor