3 Days Ha Giang Loop Group Tour

Terrible service, overcharged, and complete lack of support. Avoid Vision Travel!

We booked a 3-day Ha Giang loop tour with Vision Travel based on their reputation, but the entire experience was an organizational disaster from start to finish. Subcontracting & Poor Quality: They sold us the tour and then outsourced us to another local agency. The hotels and homestays were of terrible quality, especially the one in Ha Giang on the first night. Overpriced: We later discovered we paid significantly more than the local market average for a service that was vastly inferior. Guide & Vehicle Issues: We paid for an English-speaking guide, a 125cc motorbike, and protective gear (arm and knee pads). In reality, no protective gear was provided, and the guide did not speak a word of English—making it impossible to get any explanations or communicate for three full days. Due to license issues on their end, we were given a 50cc bike instead. When I asked to simply ride as a passenger with the guide (a service already paid for), they demanded even more money. Itinerary Not Followed: The promised program was completely ignored. Instead of visiting local ethnic villages, stops were limited to touristy roadside cafes. Furthermore, we ended up traveling entirely alone, despite explicitly requesting a group tour like all the others we saw on the road. Zero Customer Support: We contacted Vision Travel during the tour to report these serious issues. It has been 15 days now, and we have received no response whatsoever. Ha Giang's landscapes are stunning, but there are countless other agencies that are far more professional, honest, and reliable. Avoid Vision Travel.

Response from the operator: Dear Customer, Thank you for taking the time to share your feedback. At Vision Travel, transparency, safety, and customer satisfaction are our top priorities, so we would like to clarify a few points regarding your review. 1. Driving Requirements & Motorbike License Under Vietnamese regulations, riding a motorbike over 50cc legally requires a valid International Driving Permit (IDP) alongside a home country license. We always state these requirements clearly before booking. Upon arrival, as you could not provide a valid driving license required for a 110cc bike, we adjusted the arrangement to a 50cc option without charging any additional fees to ensure your safety and compliance with local law. 2. Tour Group & Itinerary Flexibility When booking a budget group tour, the itinerary and group structure are fixed to ensure fairness for all travelers. While we accommodated your request for adjustments on the ground without extra charges, custom private arrangements inevitably differ from open group dynamics. 3. Customer Service & Support We always endeavor to stay in prompt communication with our guests during their trip. However, we have searched our booking system and have been unable to identify a reservation matching your username or the exact details described. We strongly encourage you to contact us directly at sales@visiontravel.vn with your booking reference or real name so we can verify the details and resolve any remaining concerns directly. Best regards, Vision Travel Team

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unforgettable experience!

We spent 3 days very special in family thzt we won't forget. Our guide, Hanh, was very interesting and all his crew of easy driver drove us very safely. they all took care of us so kindely. My mom, nearly 80 years old loved this experience and my children too ( 11 years old and 8 years old). The scenery are incredible and Hanh took the time for a stop over if we wanted. Also a special thanks to him who helping us for our next step with the bus which was not so easy. And many thanks to the agency who was very responsive, offer us a tour just for our family and take the time to answer to all my question about the tour. Serious agency and a really nice guide, thank you so much !

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An Unforgettable 3-Day Journey Through Dong Van Geopark

Fabulous 3-day trip in Dong Van Geopark—very well organized from start to finish. The driver, Minh, was extremely attentive to my requests. I especially appreciated that he took some quieter side roads, away from the more crowded areas, which made the experience feel much more authentic. His English was excellent, and we had many interesting conversations over the three days—I learned so much about the Vietnamese way of life. He truly deserves a medal for his professionalism and friendliness! The accommodations were also great, with beautiful views at both locations. Overall, this is a serious and reliable organization: well organized, flexible, and with excellent communication. I would thoroughly recommend them.

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Three fantastic days of traveling through the rugged mountains of northern Vietnam from Ha Giang

Three fantastic days of traveling through the rugged mountains of northern Vietnam from Ha Giang with a formidable team including my driver and guide, Mr. Hanh, of communicative spirit and quality, as well as the two riders of the motorcycles of two friendly Quebecers who opted for an easyrider motorcycle course. Everything was perfect from the route offered, to the guide and drivers, to the quality of the hotels for my three nights and each time also an excellent and diverse food served in profusion. Not to mention Alex at the helm of the organization whose speed of answers to the questions asked and the precision of their content already make the agency present its seriousness. I was also very impressed by the trust shown by Ha Giang Vision Travel in asking for payment for all its services during these three magical days only at their end (except for a small initial provision of US$50). Congratulations and a thousand thanks to all of you for these three unforgettable days!

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Want something a little different? Off the beaten path? This is the tour for you

When I started seeking a tour for the ha giang loop I went to reddit. To my surprise the vision tour operator provided me with a TON of answers to my questions without soliciting me. After more research I found them to have a great offer and amazing communication. Leading into the trip, the operator continued to answer all my questions clearly. They also offer a self riding options which many companies don’t offer. This is a smaller company and this is a GOOD thing, they do groups of 6-10 but due to the season and a couple people from my tour being hungover on departure day, it ended up just being myself and 1 other traveller with our guide. What they organized: - bus to ha giang - My night stay before the tour started - a place to store most of my belongings for the 3 days - My tour guide, Thien, who was probably the best guide I’ve ever had - All my meals, snacks, and water - My home stays during the trip - My motorcycle, elbow pads, knee pads, and a special requested full face helmet - Waterproof coverage if I didn’t have it - My penalty to the police (lack of proper drivers license in Vietnam - not included) - A bamboo raft cave excursion - A water fall trip where you can swim and jump in - A stop in at a Hmong Sunday market - A stop in at a hemp fabricator - My bus out of ha giang to sapa If you want an off the beaten path experience this is the tour for you. We went places the other larger tours did not go! I got to see small villages, peaks and try back roads foreigners never see. I didn’t even list all the little things in between. We made many little stops to see culture and nature. Despite the weather being cold and sometimes a little wet (end of January) this was the perfect time to go. I cannot speak highly enough of the tour operator and my tour guide. If you’re thinking you want to try a motorcycle tour and have never done one (or have no riding experience) definitely book the easy rider. If you have a decent amount of riding experience or have dirt biking experience you can do the self riding. This is a technical ride, so you definitely need good experience if you are self riding. Keep in mind most international drivers licenses are NOT valid in Vietnam and will incur an additional fee to the authorities that is not included - BUT it’s totally worth it. Book this tour + ask for Thein = have the best time.

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