3 Day Garden Route Tour

Stolen $10,000 USD

Since their official policy states that STOLEN: $10,000+ USD. Avoid Gothatway Tours at All Costs!!!! Do not let the "sweet" initial sales pitch fool you. Gothatway Tours in Cape Town is a company that operates with zero integrity. We booked a large group tour (20 people) and paid over $10,000 USD upfront. Due to unforeseen circumstances, we had to cancel our trip a full four months before the departure date. The moment we moved from "paying customers" to "people needing a cancellation," the tone shifted from professional and friendly to absolute ice. They have become completely unresponsive and are flatly refusing to refund a single cent of our $10k+, despite their own website stating that cancellations made more than 30 days out are eligible for a refund. Why you should stay away: * Predatory Practices: They are happy to take your money but will ghost you the moment you need support. * Breach of Contract: They are ignoring their own 30-day cancellation policy to pocket a massive sum of money they didn't earn. * Terrible Communication: Once they realized they might have to return the funds, the "service" vanished. A company that treats a group of 20 this poorly is not one you can trust with your vacation or your hard-earned money. There are dozens of reputable operators in Cape Town—do not risk your money with Gothatway. They are currently holding $10,000 of our money hostage for a trip that isn't even happening for another four months. Avoid, avoid, avoid. Since their own website (as of August 2024) explicitly states: Cancellations More Than 30 Days Before Departure: No cancellation fees apply.

Response from the operator: Miss Rosalyn Harris rrequested payment made in 4 instalements which we agreed to. They contacted us directly and did not book a Garden Route Tour. Miss Smith you were fully aware of the Terms and Conditions In the year we have been communicatiing the booking was changed about 6 times. Full payment was not made and there Is still R 91 000 outstanding to us. Miss Harris you received an email in November 2025 that if there were to be any further changes refunds would not be made as the invoice had not been paid in full. This was a private, bespoke booking and Miss Harris claims she is owed a refund. If she had paid the bill in full a refund would have been applicable. I re-iterate that she did receive an e mail in Noveber regarding further cancellations and changes. We have been in business for 15 years and this is the first time we have had to deal or respond to allegations such as this. We have always provided excellent service and our reviews before this speak for themselves.

via Tripadvisor

3 dax Garden route

Everything was perfectly organized. Tourguide Emma was amazing,so it was super relaxed and lovely.

Response from the operator: Thank you for your review. We look forward to hosting you again in our beautiful country.

via Tripadvisor

Amazing

We had an absolutely magical experience!From start to finish,every moment was filled with adventure and breathtakiny natural beauty. Ema was fantastic!Her knowledge about the local flora and fauna,as welk as the history of the region,enriched every stop on our journey. She quided us through the most picturesque routes,providing us with both interesting insights and moments of relaxation. We had the opportunity to visit iconic attractions,the views were unforgetable and the accomodations wonderful. The food was another highlight,with stops at local restaurants,serving delicious traditional dishes. In conclusion,if you have the chance to explore Garden Route,don’t hesitate to do it!It’s an experience you won’t forget!

via Tripadvisor

Fabulous road trip

What a fantastic three day experience we had. So many different activities, ostriches, monkeys, elephants, beautiful beaches, lagoons and more. Our accommodation was lovely and all meals were great. Our guide Emma was perfect: organised, well informed and made our trip very memorable. We thoroughly enjoyed it and would highly recommend this experience !!

Response from the operator: Thank you for your feedback. Hope to see you again when you visit our beautiful country.

via Viator

Highly Recommended!!

We had such an amazing on our three-day Garden Route Tour, thanks largely to Emma! Because we went during the off-season, we were fortunate that it was just my husband and me on the tour with Emma. The vehicle was clean and comfortable, and Emma was a very safe, cautious driver. She was very personable, polite, well-spoken, and accommodating. We loved all the tours/attractions as well as the local stops we made. Emma was able to answer all our questions (even random ones!) and knows the areas well. Lodging accommodations were clean and quaint and served great local food, thanks largely to Hayley and her years of experience and research. We considered renting a car and driving ourselves, but we are so glad we didn't. We never would have found the accommodations and restaurants that Emma took us to. And we would have missed out the getting to know Emma and much South African culture and history.

Response from the operator: It was a pleasure to host you in our beautiful country. We hope you visit again soon. The Go That Way Team

via Tripadvisor