3 Countries in 2 Days: Spain, Gibraltar & Morocco with Hotel

Family trip

Very nice Maripaz and nice very pleasant visit.

via Tripadvisor (translated)

As a tour guide myself, heed my words.

As a tour guide myself, I understand what significance reviews have in the decision making process for travelers. I really hope travelers read this and heed this review So here it goes… Employees. In general, each individual was kind, knowledgable and the kind of person who loves their job. (Though to the one who joked about selling the bus load of travelers as slaves, that is not funny and it should never be said again. Not a funny joke. DON’T do it!) Now … back to the other employees… There were way too many handoffs to different employees. We started with Miguel then onto un-named taxi driver, then to Paco (who may have been having a bad day) and who, if he spoke any english, didn’t share that fun fact with us, he handed us paperwork for the ferry/ customs and left, never to be seen again. Ferry ride to Tangier. Arrive in Tangier around 9pm, to be left to find another un- named taxi driver who didn’t come into the terminal to greet us and if it had not been for a fellow traveler who spoke Spanish fluently, who went and found our taxi driver amongst the several taxi drivers at the door of the terminal , I don’t know how we would have found our assigned guy , who was found in the parking lot, and not at the terminal entrance. Taxi brought us to a fantastic hotel. The room was wonderful, and it had a spectacular buffet breakfast and also had kind, helpful employees. Rasheed pick us up and drove us to the port, where we were transferred to a bus to wait for the ferry, and additional travelers. Then a second man named Rasheed, who was brilliant and earned every penny that day, speaking 4 different languages to our group of 23. He was sooooo impressive. Now heres where I get really annoyed. Camel ride on beach was advertised. What I got was a kiddy ride in a circle, not even a big circle, on the side of the road. Lunch was included, but not drinks????? Tangier does not serve alcohol so I am not talking about those type of drinks. Juice, soda, water, none of these drinks that were served with lunch, were included. Coffee not include. Mint tea … oh…it was included, but was not brought out with lunch. It was not brought out until after the juice, water, soda and coffee were brought out at the very end of the meal. As it were an after thought. It was quite the scam. I recommend that be changed immediately. Customers do not appreciate this sketchy tactic and it maybe even be a breach of contract. Most certainly it is deceitful. Yet the food was yummy. I was disappointed in the very few sites we went to. I realize shopping is part of the program but 2 hours “ free time” in Gibraltar leaving 20 minutes maybe a 1/2 hour to see the monkeys at some snack shack, nowhere near the top of the rock. because we didn’t have time to go to the top area where the monkeys were????? 2 hours “free time” on the one market street in Tangier. I didn’t care for it. I wanted to go these places to see the sights. But I didn’t see much of what I was lead to believe I would see. I felt rushed in some places and dumped in others. Last but not the least, the drop off back in Seville. Again after being over an hour late because ferry didn’t leave Tangier on time for an unavoidable reason, we were dumped at the drop off point, in the rain, after 1 am, with no direction of where we were or help to find out how to get to our hotel. And there you have it, our experience. Somethings were great and others really not so great. This has the potential to be a absolutely fantastic adventure, but as is, it needs some work.

Response from the operator: Hello, thank you very much for taking the time to write such a comprehensive review of your experience with us. First of all, we would like to clarify that none of our employees has made any jokes about passengers or about what you mention. Our policy in this regard is clear and concise, and all of our staff members are professionals in the sector. With regard to the issues you mention, not all the people you dealt with during the tour are company staff; there are also members of other transport providers who are not even part of our workforce, so we believe that this generalisation does not reflect reality. Furthermore, the activities included in the excursion are carried out as specified in the product conditions. However, we will review your particular case to ensure that your opinion is taken into account and that we can continue to offer only the best experiences for our customers. We deeply regret that the experience did not meet your expectations and, on behalf of the entire team, I offer our sincere apologies. Kind regards.

via Tripadvisor

Gibraltar and Tangier overnight- needs clear itinerary

We were the only participants who did this whole tour. We were on tour with a day trip group to Gibratar the first day and then put on the ferry to Tangier until picked up to tour with a group day tripping to Tangier on the second day. The first group was over 50 despite listing a limit of 30. We needed headsets and audio as couldn't hear guide. Tour up 'the rock' was great and I hadn't realised there was a limestone cave- amazing! There was a lack of itinerary for both days and this meant we arrived at our hotel in Tangier after 8pm. We also didn't get collected until 10.45am the next day and then waited for the ferry and Tangier tour to begin after 12pm Rashid did well with another group close to 50 in number but we also could have used headsets for a better tour and a bit more information while we're were out and about. The info Rashid provided when we were on the bus was good! The lack of itinerary meant we hadn't realised we would finish the tour at 11.30pm (and should have eaten, especially as lunch was light). A few improvements and provision of itinerary would make this a lot better.

Response from the operator: Hello, thank you very much for taking the time to write a review with your feedback. We're really sorry to hear you had some inconveniences. We are going to review your case to ensure your voice is being heard and we can keep delivering nothing but the best experiences out there for our customers. Kind regards from Seville.

via Tripadvisor

Very bad experience

Do not go to Morocco with this company, trust me. I am a world traveler of many years and I’ve never, ever experienced such disorganization and lack of any communication. Once they get you to the border they stop any sort of explanation. They gave me a very short, unclear itinerary at the border right before I got on the ferry. No return ticket back and you are on your own after that, trying to figure it out. I paid $600.00 dollars and it felt like I wasn’t on a tour. Well to be fair the first day they guided me but then I left the group and then it felt like I was on my own. Oh in the Medina some random man comes up and hands me my ticket back. To be fair the Moroccan company was better but it was very scary not knowing anything for certain. Coming home was awful( to Spain) Natturanda was parked in some van in the dark and I looked for a bus or some indication where they were and couldn’t find anyone. I was panicking and it was pure chaos at the Tarifa station. I was going to go find a hotel at 8:30 when some guy comes up all mad at me and tell me they have been waiting for me! No sign, no flag nothing. I got home and had to walk at midnight to my place. Oh and the customer service at the office is terrible too after you pay. They wouldn’t tell me anything and kept telling me to basically shut up and wait for my itinerary. This one woman was particular rude. She wouldn’t tell me her name so I couldn’t file a complaint. People don’t go to Morocco with Naturanda. They aren’t even worth one star in my opinion.

Response from the operator: Hello, thank you very much for your feedback. We're really sorry to hear the inconveniences you experienced and we would like to send you our deepest apologies. We would conduct an investigation about this issue with our staff to ensure your voice is being heard and we keep delivering nothing but the best experiences for our customers. Kind regards.

via Tripadvisor

Spectacular excursion

This excursion was wonderful. Having visited three countries in a while is a nice experience. I recommend this excursion 100%. I don’t remember if the guide is Carlos 🤷 but he was very competent and professional. (Septiembre 19, 2025).

via Tripadvisor (translated)