2- Days Private Inka Trail

Great Tour Guides - Not a Great Company

I loved the itinerary on our July 21-30, 2026 private tour for a group of seven. The destinations were incredible, and the local guides were outstanding. They deserve five stars. Unfortunately, the tour company itself does not. If I could separate the itinerary and guides from the company, I would. The company would receive zero stars for communication, customer service, and accountability. Problems started before we even left home. Our original contact had apparently left the company, but no one told us. We continued reaching out with questions and received no response. Then, as we were heading to the airport, we finally learned he no longer worked there and were informed of strict luggage restrictions on our domestic flights, resulting in unnecessary last-minute repacking. When we arrived in Lima at 5:00 a.m., one of our rooms was ready, but despite the company's relationship with the hotel and knowing our arrival time, we were not allowed access until 10:00 a.m. after an overnight international flight. The hotel near Machu Picchu was the most disappointing accommodation of the trip. The room was not clean, had no air conditioning, and required us to keep the windows open at night for ventilation. Street noise and insects made it difficult to sleep. There were also several logistical failures. On our transfer from Cusco to Puerto Maldonado, we left our hotel at 6:00 a.m. without breakfast-to-go boxes, which had been provided on other early departures. Upon arrival to Puerto Maldonado, we were told our guide would meet us at noon, but the lodge would not release our boxed lunches early. As a result, we had to purchase breakfast while waiting. We ultimately did not depart until 1:30 p.m. The company told us this was always the schedule, but our guide later explained the delay was caused by a late flight carrying other guests joining the group. Once again, the information we received was dishonest. We enjoyed our stay in the Amazon near Puerto Maldonado, and the guides and excursions were excellent. However, important information about the lodge was never communicated. Travelers should know there is no air conditioning, no electrical outlets in the rooms, and lights are only available during certain hours. The lodge does offer Starlink internet and charging stations in common areas, but this should be disclosed in advance so guests know what to expect. The most frustrating issue occurred on our return trip. Instead of booking a direct flight from Puerto Maldonado to Lima, the company booked us through Cusco and specifically told us we would remain on the same aircraft. That information was incorrect. We were required to deplane, recheck in, and obtain new boarding passes, causing us to miss our flight. We ultimately had to rebook the flights ourselves, resulting in further delays on our final day. This seemed to be part of a larger pattern of prioritizing cost over traveler experience. Several flights involved very early departures, long layovers, or unnecessary connections when more convenient options appeared to be available. While cost is always a consideration, when booking a premium private tour, we expected better flight arrangements and greater transparency. When we finally arrived in Lima, our usual driver was not there because, as he later confirmed, the company never contacted him. Instead, we were split between two taxi vans. One was dirty, and the driver repeatedly looked at a GPS device while driving to the point that several passengers felt unsafe. What disappointed me most was not that mistakes happened. Travel is unpredictable. It was the lack of communication, inaccurate information, and lack of accountability afterward. I requested reasonable compensation for the numerous service failures and never received a response. Radio silence. I rarely write negative reviews, but future travelers should know that while the itinerary and local guides were excellent, the company managing the experience fell far short of expectations. They need to improve their communication, honesty, and customer service.

Response from the operator: Thank you for taking the time to share your feedback. We are truly pleased that you enjoyed Peru, appreciated the carefully designed itinerary, and recognized the outstanding work of our local guides. Their commitment to delivering unforgettable experiences is something we value deeply. We are naturally disappointed that your overall impression of our company does not reflect the extensive planning, coordination, and continuous assistance provided before and throughout your 10-day private journey. While a few operational situations did occur—some involving third-party providers such as airlines, hotels, and airport services—our team remained available at all times to provide support and solutions. We also believe it is important to note that your complete itinerary was successfully delivered as planned, including all destinations, transfers, flights, accommodations, excursions, and guided experiences, allowing your group to enjoy the trip you had envisioned. We always welcome constructive feedback and continuously look for ways to improve. However, we also believe that the overall quality of an experience should be evaluated as a whole, considering both the many successful moments and the few isolated inconveniences that can occasionally arise during international travel. We sincerely thank you for traveling with us and wish you and your family many wonderful adventures ahead.

via Tripadvisor

It was a really good experience

It was a wonderful experience. We met our guide the day before our departure at our hotel, and he gave us all the information about the trek. We spent the two days with our guide, Roro Sayco, who was fantastic. Thanks to him, we were able to discover Machu Picchu and learn about its history.

via Tripadvisor

Laszlo from Hungary

It was a great experience to walk on the path built by the Incas and see the remaining structures of their amazing culture. Stiven, our tour guide, was perfectly prepared in terms of history, culture and natural history. We not only learned from him, but also became friends along the way. The program is excellent value for money. I can only recommend it to everyone, adding that it is a route recommended only for regular hikers.

via Tripadvisor

Unique experience with unforgettable views

We did the tour with Stiven and it was really great. The tour was perfect organized, we got a nice lunch package for breakfast and lunch. Dinner was in a restaurant in Aguas Calientes and also good. The hiking was impressive, we enjoyed it a lot. Stiven explained so much about the history, plants, animals and Culture. Additionally he took really good care of the nature and the protection of the national reserve. It was a perfect mix of everything. The highlight of the first day was the view of Machu Picchu from the sun gate. But also the circuit tour 3 on the second day was so impressive, Stiven has an incredible knowledge. I can really recommend this tour, the price is maybe a little bit high but therefore you can enjoy Machu Picchu two times and you really get what you book.

via Tripadvisor

Top Notch Service and an Unforgettable Adventure!

I had an amazing experience on this tour! Flor, the coordinator, was absolutely incredible. She went above and beyond to accommodate several of our needs and always reassured us with her texts saying, "I'm here 24x7 with any help", and she truly meant it. Our tour guide, Eduardo, was equally outstanding. His deep knowledge, active lifestyle, and genuine connection to the culture made the journey incredibly enriching. It was a joy to learn about the heritage and explore the breathtaking grounds of Machu Picchu with him. The hike although not easy, was enjoyable under his guidance, and his clear instructions made navigating back effortless. Flor and Eduardo also arranged special transportation for us so we could be dropped off directly at our hotel in Cusco rather than the center, which was a thoughtful touch. I would absolutely recommend this tour, especially to those who want the flexibility to set their own pace. The rates were incredibly reasonable for the top-notch service we received. Thank you, Flor and Eduardo, for making this an unforgettable experience!

via Tripadvisor