12 Apostles,Great Ocean Road Tour - hotel PICKUP & free entries

The driver did not show...

The driver did not show up, nor did the company contacted us using any form of communication. It is a hotel pickup and no car showed up.

Response from the operator: We are sorry to see this review, as it does not reflect the full situation. Because this booking was made for someone else who lacked a local contact number, our driver attempted to call you directly from the hotel pickup location to find the passengers. Unfortunately, our calls went unanswered. Even though our driver was present and this was recorded as a no-show due to the lack of response, we still issued a full refund for your booking as a courtesy. We do everything we can to assist our guests, and we are disappointed that this effort resulted in a negative review.

via Viator

Guide was friendly, knowledgeable.

The whole experience felt relaxed and scenic. Guide was friendly, knowledgeable, and clearly passionate about showing us the best of the Great Ocean Road. The pace was perfect—not too fast, not too slow.

via Tripadvisor

We didn’t get to go on...

We didn’t get to go on this trip as it was cancelled on us at the last minute. We had no communication from them until after 10 o’clock the night before via what’s app. I admit I had just gone to bed & got a fright when my phone rang & then I received messages about pick up time which was 45 minutes earlier than I had been advised 6:15am. I asked some questions about duration & drop off & was then advised they had cancelled the trip. They are now considering whether I will receive reimbursement.

via Viator

建議參加其他旅行社的

我選擇飯店pick up，當天早上我在飯店門口等待，但我的導遊是在飯店對面的轉角打國際電話叫我過去，這部分如果是買網卡沒有當地電話聯絡方式的話可能會有點疑慮。 當天早上有兩個工作人員在車上，一個比較會跟大家講話，暫時稱呼他為導遊；一個不說話比較是司機的感覺。一開出市區，導遊就下車了，接下來全程都只剩下司機在車上，不僅每次集合時間說的不清不楚，沒有任何景點講解，也不會幫大家拍照，不會介紹有什麼食物推薦買，只會開車到某個點，車門打開，集合時間還要團員問老半天，完全就是一個司機。 另外，這個團雖然叫反向大洋路，但不會在大洋路地標上拍照，開大洋路的過程，司機也完全不會提醒或是找個咖啡廳停下來給大家駐足拍照，就真的是沿途風景而已。 建議可以參加其他旅行社的行程，沒有必要花差不多的錢參加只有司機的團。 I chose the hotel pick-up option. On the morning of the tour, I waited at the entrance of my hotel, but my guide was actually at the corner across the street making an international phone call to ask me to come over. If someone only purchases a SIM card without a local phone number, this situation could be quite concerning. That morning, there were two staff members on the vehicle. One was more talkative and interacted with everyone — I’ll temporarily refer to him as the guide. The other didn’t speak and seemed more like the driver. Once we left the city center, the guide got off the vehicle. For the rest of the trip, only the driver remained. Not only were the meeting times unclear each time, but there was also no introduction to any of the attractions, no help with taking photos, and no recommendations for food to try. He would simply drive to a location, open the door, and we had to repeatedly ask about the meeting time. He was purely just a driver. In addition, although this tour is called the “Reverse Great Ocean Road,” there was no photo stop at the Great Ocean Road sign. While driving along the Great Ocean Road, the driver did not make any reminders or stop at a café or designated viewpoint for photos. It was simply just passing scenery along the way. I would recommend choosing a different travel agency. There is no need to spend nearly the same amount of money on a tour that only provides a driver instead of a proper guided experience.

via Tripadvisor

Misleading tour: no guide, lack of professionalism, uncomfortable transport. Avoid booking.

AVOID!!! The experience differed substantially from what was advertised in the tour description. While I was genuinely looking forward to this “boutique luxury” experience, several key elements were not delivered as promised. First, the tour was scheduled to start at 7:30 AM, yet we did not leave the city until close to 9:00 AM, significantly impacting the day’s itinerary. The transportation also did not reflect a luxury or boutique experience. We traveled in a local 10-seater cab where passengers sat facing backward toward each other, which made the long journey uncomfortable. The itinerary stated that the reverse route would allow us to beat the crowds; however, massive crowds were already present at the first major stops. Additionally, you will not have time to see all the places listed. The listing also referenced informative guides, but there was no guided experience provided, just a taxi driver; the driver simply transported us between locations. The driver was friendly enough though! Most concerning was discovering that other passengers paid approximately $45 for essentially the same tour, while I paid $162. Even the driver was surprised by how much I paid for. Given the significant gap between the advertised experience and what was delivered, this pricing feels unreasonable and misleading. Overall, the experience fell far short of expectations and of what was advertised.

via Viator